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5 Customer Service Manager Job Placements – United Bank for Africa (UBA)

5 Customer Service Manager Job Placements – United Bank for Africa (UBA)

Job Title:              Customer Service Manager (5 Job Placements)

Organization: United Bank for Africa (UBA)





Duty Station:  Kampala, Mukono and Gulu, Uganda

Reports to: Team Lead – Branch Operations Support

About UBA:

United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally.   United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.

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Key Duties and Responsibilities: 

  • Effectively/efficiently implement bank-wide policies with respect to branch operations.
  • Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
  • Maintain proper documentation for all transactions and authorize transactions within approval limits.
  • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
  • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved
  • Ensure effective branch cash management – no cash outs, adherence to insurance limits (obtain necessary approvals for excess), prompt evacuations etc.
  • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives -liaise with HCM/Corporate Services/IT and supervisors as applicable.
  • Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution.

Qualifications, Skills and Experience: 





  • The ideal candidate for the United Bank for Africa (UBA) Customer Service Manager job placement must hold a University degree
  • Professional qualifications i.e. ACCA or CPA is added advantage
  • At least three to eight years’ experience in Branch operations banking
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How to Apply:

All candidates should send their updated CVs, application letters and copies of academic certificates to ubaugandahr@ubagroup.com addressed to; Head of Human Capital, United Bank for Africa, Plot 2, Jinja Rd , Kampala, Uganda.

Deadline: 22nd November 2019

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