5 Entry Level Customer Care Officer Job Opportunities – Platinum Credit (U) Ltd

By | September 14, 2020
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5 Entry Level Customer Care Officer Job Opportunities – Platinum Credit (U) Ltd

Job Title:             Customer Care Officers (5 Entry Level Job Positions)

Organization:  Platinum Credit (U) Ltd

Duty Station:   Upcountry, Uganda

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About US:

Platinum credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary:  The Customer Care Officers will serve Customers in an effective and efficient way by handling customer related issues and complaints as per company rules and policies.

Key Duties and Responsibilities:  

  • Handle and resolve customer complaints at the branch.
  • Report all complaints of fraud, misinformation to clients among others to management for quick action.
  • Maintain a clear record/file for all complaints at the branch
  • Report and record all complaints through Complaints Management System (CMS).
  • Ensure all complaints are resolved with in 48hours to avoid litigations.
  • Forward and follow up all customer requests like refunds, quotations, loan statements, clearance letters etc.
  • Protect company image by being brand ambassadors
  • Maintain a good relationship with clients by providing quick feedback
  • Ensure loan payments with 24hours as per our promise
  • Explain loan details to walk in clients in a satisfactory manner for example collection related issues in collaboration with the collection team.

Qualifications, Skills and Experience:

  • The ideal candidate for the Platinum Credit Customer Care Officer job must hold a Degree in a relevant field.
  • One year of experience in the same field preferably in a Financial Institution.
  • Must have good computer knowledge and skills.
  • Experience in Customer Service
  • Excellent interpersonal and communication skills.
  • Excellent numerical and analytical skills.
  • Relevant experience in a financial institution will be an added advantage.

How to Apply:

All candidates should submit an application letter and detailed CV to the address below;

The Human Resource Manager

Platinum Credit (U) Ltd.

Email to: info@platinumcredit.co.ug

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Deadline: 15th September 2020

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