8 Team Leader Credit/ Collection Job Vacancies – Tugende (Kenya)
Job Title: Team Leader; Credit/ Collection (8 Job Opportunities)
Organization: Tugende
Duty Location: Nakuru, Eldoret- Kenya
Job Opening: 16th November 2020
Reports to: Branch Leader
About Tugende:
Tugende is a for-profit social enterprise providing asset and SME finance, leasing, insurance, and financial literacy to new customers and consumer finance to qualified existing customers.
It was formally established in 2012 in Uganda and is a technology-enabled asset financier of income-generating assets for proven entrepreneurs, using a lease-to-own product to offer an affordable path to ownership of these assets. Tugende empowers customers unable to access formal credit, and has financed over 30,000 customers.
About this Role: Tugende’s mission is: ‘Helping people help themselves’ The Tugende Team Leader is a thorough professional with a practical mind and attention to detail. The ideal candidate will be required to work autonomously and responsibly build and maintain strong relationships between either the credit OR collections team and the clients. The role will be based in Kenya, with occasional travels to Uganda.
Key Duties and Responsibilities:
Credit Function: You will serve to build a strong credit team, conduct credit field operations and promote good customer service at the branch.
Core Credit Management
- Manage and build capacity for the stable weekly vetting of our pipeline volumes of applicants
- Ensure that our vetting processes maximise the quality of portfolio inflow
- Lead, coach and develop a high-performing credit team
- Monitor and enforce credit best practices and other operating procedures
- Identify and specify improved tools to increase vetting efficiency
- Foster a culture around the importance of data quality.
- Foster a culture of customer experience excellence
- Produce high quality reports, analyze data, identify trends, and provide recommendations to your supervisor.
- Collections Function: You will serve to build a strong collection team and share best practices on how to maintain healthy and positive relationships with clients.
Specific duties and responsibilities
- Manage weekly collection team payments
- Maintain and increase collection rates at branches
- Monitor and enforce collection best practices and other operating procedures
- Lead, coach and develop a high-performing collection team
- Monitor and supervise a stable consistent process of impounding, terminations and recovery of problematic leases
- Proactively identify areas of improvement and provide preventative measures
- Foster a culture of customer experience excellence
- Produce high quality reports, analyze data, identify trends, and provide recommendations to your supervisor.
Qualifications, Skills and Experience:
Preferred Qualification:
- A minimum of a Bachelor’s degree in a business-related field from a recognized institution of learning.
- Should have a valid driver’s license.
Preferred experience:
- Two years’ field based experience working with an institution or organization such as a microfinance or business credit related business
- Motorcycle riding ability is an added advantage and gaining this proficiency will be a requirement once on the job
Preferred skills, knowledge & abilities
- Highly self-motivated and able to demonstrate a drive for results with a professional approach from a team
- Excellent communication, presentation skills and professionally presentable
- Exhibit a passion for customers, and provide excellent customer service and empathy for our customers
- Ability to work under pressure in a fast paced environment and willing to work in the different regions of Kenya.
- Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
- Ability and willingness to learn to ride a motorcycle to conduct fieldwork
- Computer literate with ability to comfortably use MS Office and G-suits. Have at least 35 Words Per Minute.
- High level of professionalism and integrity, with good moral character
- Ability to work under minimum supervision with resilience and a ‘can do’ attitude
- Fluent in Kiswahili and at least 2 key local languages of Kenya
Benefits
What will you gain?
- Career Trajectory: This is a role with significant potential to grow as the company and Operations function grow in Kenya. Someone who does this job can be promoted to; Credit / Collections Coordinator, Deputy Branch Leader, Junior Branch Leader, Branch Leader and Senior Branch Leader with a possibility of crossing to other functions within the operations department.
- Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.
- Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing Africa’s asset-finance industry by building a sustainable business that ignites financial development. Join us!
- Great Team: Tugende has a smart, fun, and growing team of ~450 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as events for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.
More About Tugende
Tugende means “let’s go” in Luganda and what you see on the back of a motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion startups in Africa. We have appeared in The Guardian, BBC, Economist.
As part of our regional expansion in East African, Kenya is now operational! Beyond geographic growth, Tugende’s future will include multiple asset finance products and tools to help Tugende to reach millions of customers without losing high touch personal support.
How to Apply:
All candidates should apply online at the link below.