Entry Level IT Service Desk Officer Job Opportunities – UGAFODE Microfinance Limited (MDI)

Entry Level IT Service Desk Officer Job Opportunities – UGAFODE Microfinance Limited (MDI)

Job Title:         IT Service Desk Officer

Organization: UGAFODE Microfinance Limited (MDI)

Duty Station: Kampala, Uganda

About US:

UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank’s regulations and guidelines and was founded in 1994 to provide quality microfinance services.

Job Summary: The IT Service Desk Officer is responsible for providing front line it support, ensure that calls for support are dealt with promptly and; install and configure PCs and associated peripherals and software.

Key Duties and Responsibilities:  

  • Offer technical support to telephone and email requests from users for all Network, PC hardware, and software and associated peripherals.
  • Log support calls and document their outcome to facilitate the resolution of common queries.
  • The IT Service Desk Officer will redirect or escalate support requests to the appropriate member of the ICT Department Support Centre System.
  • Pro-actively provide information to users on the progress of outstanding support calls.
  • Actively contribute to ensuring that the Help Desk systems and software are kept up to date and messages are passed on and feedback received promptly.
  • Deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.
  • Install and configure operating systems to agreed standards under the direction of the System Administrator.
  • The IT Service Desk Officer will also install and configure software to agreed standards.
  • Maintain the existing PCs and peripherals to standards determined by the System Administrator, by performing upgrades, new installations and carrying out routine procedures.
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software.
  • Assist in the compilation of the Support Centre’s technical documentation, guidelines and procedures and ensure they are disseminated to users.
  • Work closely with colleagues in all ICT department continuity of service for all users.
  • To provide at all times a professional, courteous and rapid response to individual users.
  • Undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
  • Perform any other duties that may be assigned

Qualifications, Skills and Experience:

  • The ideal candidates for the UGAFODE IT Service Desk Officer job placement must hold a Bachelor’s Degree in Computer Science/Information Technology from a recognized University. Recent Computer/IT Graduates may suit in the same role.
  • Previous experience with Windows 2000/XP and Windows 2000/2003 Server Management and Active Directory are essential.
  • Experience of Microsoft SQL 2000 is desirable, as well as excellent technical skills; the role will require flexibility and initiative.
  • Advanced Personal Computer Operation
  • Advanced skills – personal and Hard ware Computer operations
  • Emerge Operational skills
  • Advanced Reporting and communication software programmes – word processing, PowerPoint presentation, and spreadsheet and speed to meet production needs of the position
  • Excellent communication and negotiation skills
  • Good interpersonal skills
  • Maturity, honesty, integrity and a strong sense of ethics
  • The ability to remain calm in stressful situations
  • Patience and understanding
  • To be persuasive, persistent and firm
  • Age: Below 35 years

How to Apply:

Interested persons who meet the above criteria should submit their motivation letters together with an up to date CV to our email only: recruitment@ugafode.co.ug (please indicate the position you are applying for in the Subject Line ‘’Application for IT Service Desk Officer Position”). Applications should be addressed to the Head of Human Resource.

Deadline: 18th May 2018

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