Fresher Call Centre Jobs – Assistant Quality Assurance Analyst – Platinum Credit (U) Ltd

By | February 12, 2020

Fresher Call Centre Jobs – Assistant Quality Assurance Analyst – Platinum Credit (U) Ltd

Job Title:   Assistant Quality Assurance Analyst

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Organization: Platinum Credit (U) Ltd

Duty Station: Head Office, Kampala, Uganda

About US:

Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary: The Assistant Quality Assurance Analyst will assess the quality of service call center staff provide to clients to promote a customer focused response service hinged on the Platinum Credit Brand values.

Key Duties and Responsibilities: 

  • Regular measurement of service delivery against internal compliance standards specifically for customer-facing section of divisions (both inbound and outbound)
  • Identify the gaps as per service provided by Call Centre staff and make recommendations as deemed appropriate.
  • Manage the Client Interaction Experience of the Call Centre staff at Platinum Credit Uganda.
  • Conduct surveys as and when there is a business need.
  • Take a hands-on approach to implementing the Quality Assurance policies and processes.
  • Monitor Call Centre Evaluation Process to maintain compliance with the quality Assurance score cards.
  • Monitoring and reporting on individual and team performance.
  • Produce Management Reports detailing and highlighting performance and adherence to KPI’s

Qualifications, Skills and Experience:

  • The ideal candidate must hold a Degree in a relevant field.
  • A minimum of two years’ experience in a similar position.
  • High levels of attention to detail.
  • Highly innovative – to set new Ideas, trends & Principles.
  • Strong analytical skills.
  • Excellent planning and organization skills.
  • Good time Management, specifically, the ability to prioritize.
  • Flexibility – the ability to adapt and change.
  • High levels of Integrity.
  • Complete accountability for performance.
  • Computer knowledge.
  • Excellent interpersonal and communication skills.

How to Apply:

All suitably qualified and interested candidates should kindly send their applications, detailed CV and testimonials to the address below;

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by

Email to: info@platinumcredit.co.ug,

Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd

Deadline:  20th February 2020

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