ICT Infrastructure Administrator Job Vacancies – Finance Trust Bank (FTB)
Job Title: ICT Infrastructure Administrator
Organisation: Finance Trust Bank (FTB)
Duty Station: Kampala, Uganda
Reports to: Manager Networks & Infrastructure
About US:
Finance Trust Bank was licensed as a Tier 1 Commercial Bank on 11th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today Finance Trust Bank is a fully-fledged Commercial Bank serving a clientele of over 400,000 depositors and over 23,000 borrowers, through a network of 35 branches country wide. The Bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary: This role is responsible for the proper monitoring and maintenance of FTB computer systems, hardware and communications infrastructure.
Key Duties and Responsibilities:
- Proper maintenance of user workstations and peripheral infrastructure, their upgrades, capacity planning and updating of the IT assets register regularly.
- Provide technical specifications for user workstations and configure all new workstations.
- Effectively track movement of hardware using equipment movement forms.
- Evaluate user hardware needs and provide support to users on peripherals, printer configuration, management, and disk space optimization.
- Monitor servers and workstations for viruses, and keep server and client anti-virus signatures current.
- Regular checkups and ensuring that only recommended computer hardware is connected to UPS power system.
- Monitors incident details, including the configuration items affected to protect computers systems from unwarranted configuration changes.
- Implementing the ICT policies in respect to base configuration and maintenance requirements.
- Install and configure new hardware, software releases, system upgrades; evaluate and install patches.
- Ensures access to online services; links between servers and desktops, phones and printers.
- Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware and peripheral devices.
- Monitor and report on the performance of hardware equipment and operating systems, track any performance deviations and provide recommendations for the redress of any difficulties.
- Provide onsite, deskside or remote support to bank ICT users and customers
- Perform any other duties that may be assigned from time to time by the supervisor
Qualifications, Skills and Experience:
- The ideal applicant must hold a Bachelor of Science degree in computer science or related field.
- At least three years working experience in a busy ICT environment.
- Professional certifications such as CompTIA A+, ITIL, HPE, CCNA, MCP are added advantage.
- Broad understanding of computer systems, operating systems and open-source solutions.
- Ability to troubleshoot, resolve ICT incidents observing SLAs
- Ability to work independently at any location in an IT support capacity.
- Good analytical, diagnostic, communication, reporting skills and a ‘Yes I Can’ attitude.
- Must be able to have flexibility in work schedule to include evenings, public-holidays and weekends as needed to troubleshoot issues, perform upgrades and to be part of an on-call support team
- Good People management skills and ability to work with third party contractors.
How to Apply:
All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121, and Katwe. P.O. Box 6972, Kampala, Uganda, and email it, as well as photocopies of academic testimonials, and a CV to jobs@financetrust.co.ug. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.
Deadline: 31st March 2022
NB: Only shortlisted candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY. Please note: As per Bank procedures, No job offers are made online.
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