IT Careers – Network & Security Engineer – Infinity Computers & Communications

By | September 14, 2020
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IT Careers – Network & Security Engineer – Infinity Computers & Communications

Job Title:           Network & Security Engineer 

Organisation: Infinity Computers & Communications

Duty Station: Kampala, Uganda

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Reports to: Back Office Manager

About US:

Infinity Computers & Communications Company Ltd (I3C) is a Technology Enterprise with a footprint in Uganda and the wider East Africa Sub-Region. Our company’s work spans over 15 years of experience in several African markets having previously traded as Computer Frontiers International LTD (CFI). Our core business is IT & Telecom.

Job Summary:   The Network & Security Engineer will ensure the provision of optimal user support on all IT network infrastructure within CUSTOMER Network. The jobholder will assist in implementing defined work programs and plans in the area of IT security.

Key Duties and Responsibilities:  

  • Performing analysis of network security needs and contributes to design, integration, and installation of new hardware and software Firewalls, routers, switches, load balancers, Proxy servers and Antivirus tools.
  • Modifies and maintains network security policies as per MTN GISP.
  • Implementation and administration of IP load balancing with F5 Big/IP, hardware SSL accelerators, and other software/hardware as necessary.
  • Design and implementation of remote connectivity solutions including IPSec VPN, PPTP, and SSLVPN
  • Monitoring security system logs (i.e. intrusion detection system, firewall system logs, etc.) and reports on discovered anomalies or problems (i.e. insufficient disk space, inappropriate access patterns) on a weekly basis.
  • Testing new Network and security hardware and software solutions prior to implementation.
  • Use of approved network tools to troubleshoot and isolate network problems.
  • Keep fully abreast of trends and changing technologies as they relate to IT and Network Engineering and Information Security fields. Engages in continuous process improvement.
  • Analyzing, troubleshooting and correcting network problems remotely and on-site.
  • Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
  • Assist in performing risk assessments and security scans on CUSTOMER’s information systems.
  • Notify appropriate user groups on vulnerabilities within their systems and recommend options for resolving or mitigating the vulnerabilities.
  • Identify and investigate anomalous log entries and possible implications on security, integrity and performance of CUSTOMER’s IT infrastructure. Escalate recommendations to the Manager, IT Architecture and Security.
  • Prepare periodic security/risk assessment report and circulate to all relevant stakeholders.
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Assist in providing technical support to end users of CUSTOMER’s IT network infrastructure organization-wide.
  • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
  • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
  • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
  • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
  • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
  • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
  • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
  • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates (where applicable).
  • Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Network Infrastructure Support.
  • Perform any other duties as assigned by the Manager, Network Infrastructure Support.

Qualifications, Skills and Experience:

  • The applicant for the Network & Security Engineer job must hold a First degree or equivalent in a relevant discipline.
  • Network and Security Certifications shall be of an added advantage
  • Minimum of three (3) years relevant work experience.

How to Apply:

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All candidates should send their applications together with updated CVs and academic certificates to hr@i3c.co.ug

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