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Receptionist – Serviced Apartments – Jobs in Kenya

Receptionist – Serviced Apartments – Jobs in Kenya

Job Summary

Our client is one of the leading Serviced Apartments in Mombasa – Nyali. They seek to hire an efficient Receptionist tasked with registering guests, managing reservations and providing information about rooms, rates and amenities.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Industry: Hospitality
Location: Mombasa – Nyali
Salary: 25k Gross

Key Responsibilities
•    Assist in bookings and reservations
•    Perform all check-in and check-out tasks
•    Register guests by collecting necessary information (like contact details and exact dates of their stay)
•    Welcome guests upon their arrival and assign rooms
•    Provide information about our apartments, available rooms, rates and amenities
•    Respond to clients’ complaints in a timely and professional manner
•    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
•    Confirm group reservations and arrange personalized services for VIP customers
•    Upsell additional facilities and services, when appropriate
•    Maintain updated records of bookings and payments
•    Operate the switchboard
•    Attend to all routes of room bookings, such as online, phone, and in person.
•    Maintain orderliness and cleanliness at the front area
•    Assist guests’ in storing valuables in secure deposit box
•    Liaise with other departments of the Apartments
•    Handle customers’ payments through M-Pesa, credit cards and other modes of payment which may be communicated from time to time.

Skills & Qualifications
•    A diploma in Business Management or any relevant field
•    Must have at least 2 years’ experience working in a hotel, or furnished apartments preferably as a receptionist
•    Good Customer service skills
•    Good interpersonal skills.
•    Understanding of how travel planning websites operate, like Booking.com, Airbnb and TripAdvisor
•    Customer service attitude
•    Excellent communication and organizational skills
•    Ability to multi-task.
•    Good crisis management skills

NB: Applicant within Mombasa are highly encouraged to apply

How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Receptionist – Serviced Apartments) before Tuesday 17th August 2021.

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.


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1 thought on “Receptionist – Serviced Apartments – Jobs in Kenya”

  1. I did a diploma in information science.do I qualify for the job


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