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Telesales and Social Media Agent Jobs in Kenya

Telesales and Social Media Agent Jobs in Kenya



Key Responsibilities

  • Participate in provision of services and activities undertaken at the call centre to ensure proper coverage.
  • Manage the SLMC social media platforms (Twitter, Instagram, LinkedIn and Facebook).
  • Create dynamic and engaging text, image and video content across social media platforms highlighting the SLMC products, services and achievements.
  • Create content that promotes audience interaction, increases audience presence on the SLMC’s website and encourages audience participation.
  • Use timelines and scheduled content to create a consistent stream of new content while analyzing, managing, and altering schedules where necessary to optimize visits.
  • Proposes new ideas and concepts for social media content and suggest new ways to attract more professional interest in the SLMC work and development agenda.
  • Measure web traffic, monitor SEO and user engagement and suggest content optimization.
  • Analyze and report audience information and demographics and document success of existing social media campaign.
  • Manage social media communications (online reviews and feedback).
  • Keep abreast of the latest social media best practices and technologies.
  • Stay up-to-date with changes in all social platforms ensuring maximum effectiveness.


  • Should be conversant and ready to perform.
  • Digital Space – 70%
  • Telesales – 30%


  • Highly adaptable with capacity to perform all contact centre tasks.
  • Highly proficient skills in social media platform, e-marketing skills an added advantage.
  • A minimum of a recognized diploma in Marketing, Communications, Media Studies (Degree added advantage).
  • Preferably two (2) years of practical experience working in social media (e-marketing) with proven success.
  • Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices.
  • Familiarity with web design and publishing.
  • Strong communication skills with emphasis on proofreading and grammar excellence.
  • Good time-management skills and ability to multitask.
  • Good interpersonal skills.
  • A team player, a starter with capacity to work under little supervision.


  • IT and reporting literacy.
  • MS Word, excel and power point for reports.
  • Experience working with websites and various CMS -Content Management Systems.
  • Knowledge of SEO best practice.
  • Experience using graphic design tools.
  • Excellent customer service skills.
  • Conversant with telesales.

    Core Values

  • Vision driven
  • Customer focused
  • Results orientated.
  • Innovative
  • People centered.

    How to Apply:

  • Kindly send your CV to
  • recruitment@sheerlogicltd.com by 9th March 2021 clearly marking the title.


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