Oil & Gas Jobs – Customer Services Manager – Vivo Energy (Shell)
Organisation: Vivo Energy (Shell)
Duty Station: Kampala, Uganda
Vivo Energy is the company behind the Shell brand in Africa and is jointly owned by Vitol, Helios Investment Partners and Shell. Vivo Energy plc, commonly referred to as Vivo Energy, is a downstream petroleum company with its headquarters in the Kingdom of the Netherlands. It maintains subsidiaries and operations in 16 countries across Africa that encompass the supply, storage, distribution, and retail of a range of petroleum products.
Key Duties and Responsibilities:
- Implement and ensure on-going adherence to the Vivo Energy Uganda Customer Services Model(CSM) standards, in CSC services, processes, technology, quality assurance, performance management and competence assessment.
- Manage staff performance and competence development.
- Manage CSC operating costs.
- Manage CSC KPIs and drive performance to meet targets, including agreeing service levels for CSC services with the Class of Business and ensuring alignment of these with the Customer Promise CVP.
- Drive continuous improvement in customer service and operational efficiency, including reducing cost-to-serve while maintaining expected service levels.
- Ensure contingency plans are in place to maintain customer service despite disruptions in the operation.
- HSSE – Act at all times in accordance with the Vivo Energy Uganda Statement Policy on Health, Safety and the Environment.
- To possess a thorough knowledge of the HSE – MS and how it applies to staff, contractors and customers and their work activities
Qualifications, Skills and Experience:
- The ideal candidate for the Vivo Energy Customer Services Manager career placement must hold a degree in Sales & Marketing or related field
- At least three years of experience in Customer Services
- Detailed oriented and ability to manage several projects simultaneously.
- Extensive experience working with team members of various backgrounds.
- Must possess a high level of professionalism and integrity.
- Outstanding communication and results driven.
How to Apply:
All candidates who wish to join Vivo Energy, Shell, should apply online at the link below.