Operations and Human Resource Officer NGO Jobs – Self Help Africa (SHA) / United Purpose (UP)

Operations and Human Resource Officer NGO Jobs – Self Help Africa (SHA) / United Purpose (UP)

Job Title:  Operations and Human Resource Officer

Organisation: Self Help Africa (SHA) / United Purpose (UP)

Duty Station:  Kampala, Uganda

Reports to: Head of Finance and Administration


About US:

In late 2021, Self Help Africa (SHA) and United Purpose (UP) merged. The two organisations – one headquartered in Ireland and the other in Wales – implement projects to end extreme hunger and poverty. This merger doubled our size and reach – and means that in 2022 we are implementing poverty eradication projects in 17 countries, mainly in sub-Saharan Africa. Collectively, we are also part of a group that includes social enterprise subsidiaries Partner Africa, TruTrade and Cumo Microfinance. In 2022 our work will reach more than six million people and invest upwards of €45m in more than 100 development programmes designed to improve food systems, facilitate access to markets and financial services, combat climate change, gender inequality, and improve access to clean water, sanitation and hygiene.


Job Summary:  The Operations and Human Resources Officer is responsible for providing general support to SHA operations in Uganda. This will include setting-up and maintaining office systems and providing Administrative, and Human Resource support services to the Country Office (CO). The incumbent will ensure efficient delivery of administration and other support services and the Government of Uganda (GoU) laws regarding NGO operations.


They will ensure that offices are adequately set up, that all procedures and documents pertaining to administration and HR are in place and being followed.


They will be responsible for managing every aspect of the employment process, including orientation and training new staff members.


They will support the HoFA and the Country Director to ensure all aspects operations and HR policy are implemented and adhered.


Key Duties and Responsibilities:

Administration and operations

  • Direct and coordinate administrative support services in SHA Uganda and to the wider group
  • Under the supervision of the HoFA, communicate with legal counsel to ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Ensure and maintain standards for project offices across the organisation
  • Maintain office services in the Country Office (CO) by organizing office operations and procedures; controlling correspondence; reviewing and approving supply requisitions; assigning and monitoring clerical functions
  • Under the supervision of the HoFA, communicate the policies and strategies determined by the head office to employees
  • Ensure all project operations adhere to policies and regulations

Human Resources Management

  • Line management of administration staff (Office Manager, Drivers, Office Attendant, Temporary Drivers) that are based in the CO
  • Support in recruitment & selection of partner project staff (SHA and partner staff / consultants) according to SHA HR guidelines and procurement procedures
  • Ensure that all staff comply with SHA personnel management policies and procedures, including performance planning and periodic appraisal processes and timely filing of time records
  • Create and implement effective onboarding plans
  • Support the management of disciplinary and grievance issues
  • Maintenance of employees records according to policy and legal requirements through electronic and hard copy of personnel files
  • Updates and keeps staff records as per SHA format
  • Complete all processing of pension scheme with relevant government offices starting from employee recruitment to termination or resignation.
  • In liaison with the Head of Programmes (HoP) ensure that all staff training needs are documented and discussed with HoFA for action as per Performance Development Reviews and a schedule for staff PDRs is developed and executed by staff supervisors
  • To ensure that all staff information/contracts/records are updated and uploaded onto Sales Force
  • Work with CD to maintain up-to-date job descriptions for all staff
  • To prepare quarterly HR reports to share with HQ Head of Human Resources
  • Work closely with the management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings
  • Support the HoFA in preparation of monthly and quarterly reports as required

Records Management

  • Oversee the establishment, maintenance and continuous evaluation of central records systems for both soft and hard copies of ‘important’ organisational documents
  • Handle enquiries and requests for information on SHA from both internal and external clients
  • Archiving or destroying finished data/records
  • Assisting in tracking, locating and retrieving important (donor contracts, confidential files etc.) organisational documents by maintaining a central set of lists of key documents
  • Explore and develop partnership opportunities with current and potential external partners in the media, photography and other aspects of communication.

Communications Management

  • Ensure that communication and visibility plan is implemented according to the organisation guidelines
  • In partnership with the Head of Programmes ensure the right marketing for each project
  • Under the supervision of the HoFA, ensure the inner and outer communication and brand identity of the organisation is reinforced
  • Under the supervision of the HoFA, ensure consistency in the corporate branding of the organisation.


Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s Degree level education in Human Resources, Business Administration, Social Studies or relevant field,
  • Demonstrated knowledge of handling HR/Admin & Finance of a comparable organisation with a minimum 5 years’ experience at a similar level;
  • A high level of knowledge of working with INGOs
  • Considerable experience in budgeting/financial procedures
  • Good knowledge and understanding of key aspects of development work; including food, nutrition and livelihood security and cross-cutting themes (e.g. youth, social inclusion, environment, HIV and AIDS);
  • Outstanding communication, interpersonal and presentation skills management and organizational skills, including proficiency in computer packages especially with MSOffice and other related packages;
  • Commitment to international and humanitarian NGO codes, standards and practises;
  • High level of integrity and high standards of personal conduct;


  • Attention to detail in delivery is key
  • Willingness to travel nationally and internationally.


How to Apply:

Please download the Application Form, Download Here and fill it in. Qualified candidates should upload a completed application form, motivational letter and CV to the SHA Online Recruitment Portal (Click Here). If you experience issues with the


Deadline: 17th August 2023 by 5pm EAT.


NB: Please note that Self Help Africa Uganda advocates for equal opportunity and does not require applicants to pay any fee at whatever stage of the recruitment and selection process. Canvassing will lead to automatic disqualification. Please note incomplete applications will not be considered for shortlisting.

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