UN Business Support Assistant (IT Operations) Job Opportunities – United Nations World Food Programme (WFP)
Job Title: Business Support Assistant (IT Operations)
Organization: United Nations World Food Programme (WFP)
Duty Station: Uganda
Reports to: Business Support Assistant (Administration)
About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.
Job Summary: The Business Support Assistant (IT Operations) will deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.
Key Duties and Responsibilities:
- The incumbent will maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, training material, etc;
- Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, registries, data warehouses, reports, etc;
- Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, database content, training material, etc;
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, ensuring that the generators are regularly serviced;
- Ensure compliance with corporate standards of deployed software on field staff computers
- Administer user access to systems and databases, monitor system and application usage;
- Assist in resolution of IT equipment, telecommunications and power problems at the field office by responding to queries, identifying and troubleshooting issues and where necessary forwarding unresolved issues to the appropriate person;
- Plan and supervise monthly food and cash distributions ensuring that appropriate IT systems and personnel are deployed to support the transfers;
- Maintain electronic documents, statistical databases and IT systems;
- Provide data analytics expertise, help colleagues to extract, analyze and report on information from various data sources in the field offices;
- Assist in training and support of users of technology and systems, such as beneficiary biometric verification, audio/videoconferences, meetings, databases, registries, LAN and WAN networks, etc;
- Perform any other related duties as assigned.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations UN World Food Programme (WFP) Business Support Assistant (IT Operations) job placement should hold a first university degree obtained from a recognised education institution in Information Technology or Computer Science or any IT related field;
- Three years’ experience supporting IT applications, LANs and WANs is required
- Fluency in both oral and written communication in English.
- Previous experience in supporting small IT offices and IT personnel will be an added advantage.
- Professional certification e.g. CCNA, MCSE are an added advantage
- Knowledge and experience of the area context (Arua, Gulu, Mbarara), knowledge of local language is an added advantage.
- Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
- Extensive knowledge of work routines and methods in order to complete processes under minimal supervision.
- Uses tact and courtesy to give and receive information to a wide range of individuals.
- Ability to identify data discrepancies and rectify problems requiring attention.
- Ability to offer guidance or basic on-the-job training to more junior staff.
- Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility. Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.
How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.
Deadline: 3rd January 2019
: List of Current Job Vacancies / Opportunities in Uganda