The role holder will be responsible for providing timely and reliable support to all Business Development Units in order to ensure delivery of excellent services to all Bank customers on mobile banking
Key Responsibilities
The Incumbent will report to the Assistant Manager Mobile Banking and will be responsible for:
Monitoring and ensuring all payments received from mobile banking have been processed.
Monitoring and ensuring all mobile banking failed payments for the day are handled as per defined procedure.
First level support responding to mobile banking related queries and complaints coming from the Customer service and support desks.
Maker or inputter for mobile banking maintenances
Escalation of all exception requests for mobile banking Registrations.
Keeping a record of all mobile banking registrations and maintenances.
Responding to mobile banking inquiries on call when escalated to the department.
Ensuring all mobile banking complaints are resolved within Service Level Agreement(SLA)
Monitoring mobile banking service requests and ensuring they are acted upon by the relevant departments or branches within agreed SLA.
Preparing statistics and any other reports requested for mobile banking.
Monitoring and ensuring all mobile banking SI payments for the day
are executed
Qualification
Bachelor’s degree in Business, Information Systems or related field from a recognized institution
Excellent communication and interpersonal skills; ability to interact effectively with people at all levels
Experience in banking will be an added advantage
At least one to three years’ relevant experience
Excellent Planning and Organization skills
Strong time management skills; and
Excellent problem solving and decision making skills.
How to Apply
If you believe you meet the above requirements log onto our website www.imbank.com and click on careers and apply for the position or forward your application to recruit@imbank.co.ke.
Your application should reach us as soon as possible but not later than 30th December 2020.
Please quote the reference number followed by the position applied for in the application.
