The Technical Services Unit Senior Manager will be required to undertake the following tasks and responsibilities:
Technical Service Management
Provide leadership, financial control, advice and guidance for infrastructure work undertaken by the TSU;
Expand the offering of the TSU to include more advisory projects;
Responsible for establishing solid working relationships with key stakeholders. Manage communications and ensure stakeholders are aware of project activities and progress to ensure smooth handover of the work without any issues;
Secure new commissions by proactively engaging with a range of existing and potential clients;
Advise the client on issues that may impact the achievement of their outcomes (including issues of progress, sustainability and post project requirements such as revisions);
Manage the implementation of approved design work plans (including the establishment of milestones) in agreement with the client;
Embed sustainability dimensions including social and gender inclusion, environmental and economic aspects into project life cycle;
Identify and manage opportunities and risks to optimize benefit to client and stakeholders;
Ensure design office capacity and personnel levels are appropriate and maintained in accordance with workload and budget;
Select, recruit and train TSU team based on competencies required;
Lead, motivate, mentor and manage the multidisciplinary TSU team;
Ensure safety and security for all personnel and comply with UNDSS standards whilst on mission;
Establish and maintain schedules and budgets for the design work;
Serve as the spokesperson and representative for the TSU and the Multi-Country office on technical and business matters;
Conduct regular performance appraisals of personnel;
Develop and implement a Quality Management System for the office, including monitoring to ensure products are accepted;
Works closely with the TSU Project Support Officer on financial management and oversight of the work including approval of project invoices and ensure the Unit is self-sufficient to operate throughout the year; takes responsibility for managing budgets, cash flow and obligations to ensure that deliverables are met and payments made;
Perform other special projects as instructed by the Multi-Country office Director.
Partnership Development
Maintain close contact with clients and pursue future work;
Develop new collaboration opportunities with clients and partners;
Prepare expressions of interest and proposals (personnel, resourcing, methodology, proposal preparation and coordination, preparation of financial proposals and quotations etc.) that generate additional revenue and partnerships;
Define TSU business development strategy for UNOPS that integrates use of the services for increased growth and impact;
Explore opportunities for wider engagement of the TSU team with industry and academia;
Drive innovation by developing partnerships and recommending new solutions and ideas across the organization that are designed to meet the future challenges of our operations and project delivery for the Multi-Country office;
Perform market analysis and identify potential areas of new work for TSU;
Develop the communication strategy and delivery of information around the TSU’s use of technology solutions for UNOPS;
Provide, promote and/or facilitate personnel development opportunities (for technical and non-technical personnel in TSU).
Requirements
Education:
A Master’s degree in Architecture, Architectural Engineering, Structural Engineering, Civil Engineering or related Engineering field is required;
A university Degree (Bachelor’s degree / first level) with a combination of 2 additional years of relevant professional experience in Architecture, Architectural Engineering, Structural Engineering, Civil Engineering or related Engineering field, may be accepted in lieu of the advance university degree.
Experience:
At least 7 years of relevant professional experience in the field of Infrastructure designs and projects is required;
At least 2 year experience in managing multidisciplinary and/or multicultural teams is required;
At least 2 years exposure of infrastructure designs or infrastructure projects in fragile state or developing countries is required;
Experience working in conflict or post-conflict context is an advantage;
Experience in budget management, leadership, partnership development, stakeholder management, advisory services and project financial control will be an added advantage.
