Affiliate Manager/ Marketing Manager/ Customer Support – Jobs in Kenya

IMPORTANT
Only applications received via BrighterMonday platform will be considered. Any phone calls, emails or other types of canvassing may lead to your application being disqualified.

We are a reputable sports betting company with presence in multiple African countries, and with the intent of providing the best online gaming and entertainment experience for users across Africa.

Are you knowledgeable in Affiliate Marketing, Marketing or Customer Support? Have you worked or currently work in the betting industry?
If the answers on above are yes, check the requirements and get in touch with us!

REQUIREMENTS:            
✔️ 1+ years’ experience in the same position
✔️ Effective sales and negotiation skills.
✔️ Experience in gambling.
✔️ Driven and result-oriented.
✔️ Fluent in English.
✔️ Excellent analytical, organizational and interpersonal skills.
✔️ Ability to multitask and manage priorities.
✔️ Perfect communication skills.
✔️ Ability to represent the company during exhibitions and all related events.
✔️ Ability to work with tight deadlines.
✔️ Deep understanding of how the gaming industry works.
✔️ Successful experience in digital space.

MARKETING MANAGER DUTIES:      
●    Working with our client Back end marketing team to design online Sports Betting Marketing Strategy with key measurable KPI’s.
●    Supervise the activities of the affiliate managers
●    Create and evaluate social media strategies and manage all social media platforms for the business.
●    Manage Paid Social Media Campaigns within agreed budgets and manage Customer Relationship.
●    Develop new ideas and methods to engage customers on social platforms and grow the social media reach.
●    Manage all marketing for all various products and service offerings.
●    Create content that helps articulate the value of the products/services.
●    Manage the marketing budget and ensure focus on core business goals for online marketing and advertising.
●    Lead and develop a world class affiliate marketing programme by accurately assessing the potential of new affiliate and media partners.
●    Ensure that player activity and changes are closely monitored to ensure maximum extraction value.
●    Implement appropriate measures to ensure the inclusion of alternative communication methods, promotional mix, user experience and promotional strategy.
●    Provide regular updates to team members and management, summarising campaign performance and planned projected near-future campaigns.
●     Regularly review best practice and ensure these are documented and followed.

AFFILIATE MANAGER DUTIES:       
✔️ Account existing affiliate partners via email, phone, newsletters and forums to maximize revenue generation.
✔️ Recruit new affiliates to run campaigns and negotiate terms of the deal.
✔️ Analyse campaign activity to ensure affiliates deliver the best ROI.
✔️ Manage the affiliate budget, including commission and budget spend.
✔️ Deliver affiliate marketing reports to senior management.
✔️ Assist in growing existing affiliate database for maximum customer exposure.
✔️ Handle day-to-day communication with partners and provide appropriate affiliate support.
✔️ Work with the marketing services, creative, and web development teams to deliver the best acquisition via affiliate sites.
✔️ Participate in professional exhibitions, conventions, forums and additional initiatives and meetings to increase partners’ network.
✔️ Maintain full awareness and understanding of appropriate legislation and best practice for affiliate marketing initiatives.
✔️ Create promotions and tournaments to keep existing affiliates actively promoting the brand on their sites.

CUSTOMER SUPPORT DUTIES:         
●    Standard Management of Customers.
●    Reception, Processing and Dissemination of information.
●    Digital Marketing to promote the brand.
●    Maintaining a positive, empathetic and professional attitude toward customers at all times.
●    Operating as the “face” of a brand in physical and virtual networks.
●    Build and maintain customer relationships to understand their needs and priorities.
●    Provide excellent customer service to support existing customers and acquire new customers.
●    Acquire customers online to register, deposit and bet with our client brand.
●    Responding promptly to customer inquiries.
●    Communication with customers through various channels.
●    Acknowledging and resolving customer complaints.
●    In-depth knowledge of our products.
●    Processing orders, forms, applications and requests.
●    Keeping record of customer interactions, transactions, comments and complaints.
●    Communicating and coordinating with colleagues as necessary.
●    Providing feedback on the efficiency of the customer service process.
●    Ensure customer satisfaction and provide professional customer support

BENEFITS:

We offer excellent benefits, including but not limited to:
✔️Working in a dynamic company
✔️Performance Bonus
✔️People-oriented management without bureaucracy
✔️Friendly team
✔️Sunny, spacious office
✔️Lots of opportunities for education and development within the company

If you meet these requirements, Send CV’s with the relevant position as the subject.