Our client, a real estate company is looking to employ a Clients Relations Manager who is well organized, professional and mature to coordinate all clients’ activities.
Duties and Responsibilities
Build relationships with customers
Create plans to address clients’ needs
Advise clients on best solutions
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Diligently meet all the targets
Collect customer reviews
Promote and ensure great professional relationship between the client and the company.
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs among other duties in the department
Qualifications
Bachelor Degree or Diploma in PR, Marketing, Customer Service or any other field
3-5 years experience in Clients Relations or Customer service management
A very Presentable and mature person
Excellent communication and interpersonal skills
A calm manner and the ability to work under pressure
Problem-solving orientation
Customer Service skills
How to Apply
Qualified candidates are encouraged to send CVs quoting relevant skills and experience to recruitment@britesmanagement.com
Interviews will be conducted on a rolling basis until the position is filled
