Gather information relating to the contact list and update the Master file list as well as relevant stakeholders
Handle communication of orders being processed to all stakeholders who include but are not limited to USAID, 3PLs, County Pharmacists, Implementing Partners, Points of Contacts at the Service Delivery Points (SDPs), and any other stakeholders
Receive and handle complaints/queries to facilitate timely resolution as per activity KPIs and for client satisfaction
Verification and reconciliation of Proof of Delivery (PODs) upon receipt while addressing issues raised on the PODs
Compile the PODs and submit them to KEMSA within 5 working days after actual distribution
Co-ordinate storage of USAID order processing records to facilitate archiving and retrieval of information
Participate in preparing service delivery reports for information and decision making
Requirements:
Diploma in Business Administration
Excellent phone etiquette
Outstanding communication skills both oral and written
Proficient computer skills
3 years in a busy Communication/Call Centre
How to apply
If you fit this profile, kindly email your written application and CV to ; hr@meds.or.ke
By: 18th May 2022
(Only shortlisted candidates will be communicated to)
