The Davis & Shirtliff Group is the leading supplier of water and energy solutions in the region. The Group is Kenyan based and operates through a network of Kenyan branches as well as regional subsidiaries in Uganda, Tanzania, Zambia, Rwanda, South Sudan, DRC and Zimbabwe. The firm is looking for qualified, experienced and talented Customer Service Representative
Minimum Qualification: Bachelor
Experience Level: Mid level
Experience Length: 3 years
Job Description/Requirements
The successful candidate will be required to handle the following responsibilities:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints and provide appropriate solutions within the time limits; follow up to ensure resolution
Carry out customer feedback surveys.
Follow communication procedures, guidelines and policies
Key Qualifications:
At least 3 years’ experience in customer support or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Bachelor’s degree from a reputable university.
Between the ages 28 to 35 years.
The successful candidate will join a dedicated team of specialists who derive their satisfaction from “Improving people’s lives through providing Water and Energy Solutions across Africa”. Interested applicants meeting these requirement should apply, enclosing CVs, testimonials and recent colour passport size photo through by close of business 19th August 2021 through UGrecruitment@dayliff.com.
