The position is responsible for increasing and maintaining quality standards in the proper use of Interpreter Management System (IMS) Database, Interpreters in both Pre-screening and USCIS interviews, in pre- departure orientations, and translating written materials into the key languages of our refugee populations
Supervision
This position supports all interpreters (both contract and volunteer interpreters) used by CWS RSC Africa. This position reports to the Interpreter Supervisor.
Essential Duties
Updates and maintains the RSC Africa Interpreter database.
Develops resources for use by Interpreters and RSC staff to further improve the efficient and effective use of Interpreters.
Conducts training, testing, observations (Prescreening interviews and Cultural Orientation classes), and supervision of the Interpreters, both in the field and in Nairobi on a regular basis.
Participates in Pre-screening, USCIS, and Cultural Orientation Circuit Ride (CR) briefing and debriefing to provide expertise on Interpreters.
Provides in-house training to RSC staff on how to effectively working with Interpreters. Submits monthly reports on the status of activities.
With guidance from the Interpreter Supervisor, provide training to Contract Interpreters in sub-Sahara Africa.
Assist the Interpreter Supervisor, plan, execute and support Interpreter Training and Monitoring circuit rides.
Assist the Interpreter Supervisor monitor, respond and manage the Interpreter mailbox. This includes ensuring professional communication with USRAP partners on Contract Interpreter.
Provide support to Program Integrity Specialist on Contract Interpreter investigation and requested support as assigned by the Interpreter Supervisor.
Interprets into/from English in/from at least one of the following languages: Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali.
Translate materials as required/ requested.
Coordinate with Data Integrity to develop reports related to Interpreters Management.
Work closely with Program Integrity Specialist to ensure RSC Program Integrity Guidelines on Interpreters (both required and recommended) are implemented, adhered to, and reported appropriately.
Maintains a current knowledge of the United States Refugee Admissions Program.
Travels periodically to field locations throughout sub-Saharan Africa.
Performs other duties that may be assigned to enhance the efficiency and efficacy of the operation.
Qualifications
Education:
Bachelor’s degree or four (4) years of paid work experience in lieu of a Bachelor’s Degree
is required.
Experience:
Written and verbal knowledge of at least one of the main RSC Africa processing languages (Amharic, Congolese Swahili, French, Kinyarwanda, Kirundi, Oromo, or Somali) is required.
One & a half (1.5) years’ experience as an Interpreter or as a Coordinator of Interpreters preferred.
Supervisory experience preferred.
Knowledge/Skills:
Demonstrated ability to develop and deliver quality training programs.
Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.
Abilities:
The Interpreter Support Assistant must have the ability to:
maintain the integrity of official records;
travel throughout Sub Saharan Africa as required;
analyze and solve complex problems and make sound decisions;
communicate effectively both verbally and in writing;
follow instructions from the Supervisor with a positive and receptive attitude;
deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
maintain a high performance standard with attention to detail;
carry out all of the duties of the position efficiently and effectively with minimal supervision;
pass the job knowledge assessments with score of 80% or higher; pass a job knowledge assessment in order to be confirmed at the end of probation;
work independently and contribute to overall operations of RSC Africa;
manage a large and diverse workload under pressure with competing priorities;
work well as a team in a multi-cultural environment while maintaining a high level of motivation;
effectively manage RSC Africa’s resources;
actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
