Digital Collections Agent (Contract) – Jobs in Kenya
Job Summary
Responsible for collection of Digital loans from overdue accounts. The role holder contact the customers whose loans are past their repayment due date for payment plans and to recover the amount owed to the bank.
Minimum Qualification: Bachelor
Experience Level: Entry level
Experience Length: 1 year
Job Description/Requirements
HFC Limited, an integrated property and financial solutions provider has an exciting opportunity in our Credit Division. We are seeking for a talented, dynamic, self-driven and results oriented individual who is committed to performance excellence and participating in our growth strategy.
Digital Collections Agent (Contract)
Reporting To: Team Leader Digital Collections Team
Overall Job Purpose
Responsible for collection of Digital loans from overdue accounts. The role holder contact the customers whose loans are past their repayment due date for payment plans and to recover the amount owed to the bank.
Principle Accountabilities
Keep track of assigned accounts to identify outstanding debts.
Plan course of action to recover outstanding payments.
Contact debtors to inquire of their payment status.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints regarding the digital loans.
Investigate and resolve discrepancies together with the Team Leader.
Create trust relationships with debtors when possible to avoid any future challenges
Update account status regularly.
Keep superiors updated of debtors unwilling or unable to pay when necessary.
Participate in team meetings and huddles for improvements in the team process and tasks.
Minimum Qualifications, Knowledge and Experience
A business related degree
At least 1year work experience in a bank or financial services institution in a similar role.
Key Competencies and Skills
Experience in working with targets and tight deadlines.
Working knowledge of MS Office and databases.
Excellent communication and people skills.
Apt in negotiating and persuading.
Ability to be courteous and compassionate without lacking confidence.
Proven experience as debt collector will be an added advantage.
