The Front Office role was one of the most important roles in Nairobi Garage from a customer service perspective. You are the face and the first point of contact for all our customers, and visitors. All communication to and from members to the company will come through you and you will need to know how to act on each piece of information.
This role requires you to think on your feet, be happy working with people and able to create a welcoming first impression for our members and guests. Behind the scenes you will be responsible for making sure our systems run smoothly for our members.
Below is a breakdown of the focus areas of this role:
Customer service
Troubleshooting members and customer feedback and issues
Communicating with members on office operations events and announcements
Assisting in managing the club coworking community
Assisting the community manager in onboarding new members
Front Office Support
Visitor reception and tours of the space
General assistance with office running as and when required.
Preparing meeting rooms and training spaces
Planning with the events team during external events bookings
Admin
Overseeing the printing accounts and billing
Overseeing the parking accounts and billing
Assisting Accounts team with monthly member billing
Assisting with taking payments from customers and receipting
Reporting to: General Manager
Preferred Qualifications and Experience
2 years working in a customer service or hospitality role
A university degree
Ability to communicate professionally both verbally and in writing.
