Responsible for NRI targets by driving profitable revenue and volume growth from the portfolio with a focus on, client Acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank
Minimum Qualification: Bachelor
Experience Level: Mid level
Experience Length: 4 years
Job Description/Requirements
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategy
Responsible for NRI targets by driving profitable revenue and volume growth from the portfolio with a focus on, client Acquisition, deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank
Key Responsibilities:
Client Acquisition
Portfolio growth
Revenues growth
Cost Management
Service Excellence
Operational Excellence and Compliance
Business
Acquire NTB Non-Resident Affluent India clients for SCB India as well as generate NTB referrals to SCB Kenya by pitching the NRI CVP through various sourcing channels including open market sourcing, lead generation through events, EB tie-ups, referrals from ETB clients
Acquiring and Qualifying NTB NRI clients to bank’s segment thresholds (Priority & Premium).
Ensure bank charges / terms and conditions are clearly communicated to all clients.
Activate NTB clients, set up and guide clients on remote channel usage i.e., Online Banking, Mobile Banking, Debit Card Activation through Client Centre.
Provide professional client service to achieve a high percentage of client satisfaction and retention. Serve as the one-point contact to the High Net Worth NRI clients of the Bank
Generate new business to achieve defined targets in terms of no. of clients, FUM and revenue for the segment
Follow Daily Sales Plan and Contact Ratios to acquire prospective clients through referrals.
Ensure coverage of client base in accordance with the approved contact plans.
Maintain complete and detailed knowledge of all the assigned products.
Have complete knowledge of the client base in terms of the profile, demographics & psychographics, and assets in the Bank.
Coordinate client events for the unit along with the product team.
Maintain accurate and up to date activity records in daily sales log or CEMs
Processes
Timely dispatch of all original documents including AOFs and Service request forms to SCB India post processing of the request within the agreed timelines (10 days)
Ensure account opening TAT is adhered to. (Target TAT of 3 days).
Ensure error free application and documentation. All documents provided by the client for completion of the account opening or customer instruction/service forms should be duly checked prior to submission.
Ensure that the sales process prescribed by the bank is fully adhered to.
To ensure that no client application is misplaced and all AOFs and client documentation is kept in safe custody.
Liaise with dedicated service team/India Ops on all customer service requirements and ensure that all individual client queries are dealt with promptly
Risk Management
Ensure compliance with the bank policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer.
Ensure adherence to the overall risk management framework of the bank including operational risk and sale governance framework.
Ensure knowledge of all policies and procedures in relation to AML/CDD guidelines.
Ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to.
Governance
Take personal responsibility to embed the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
Ensure full awareness of bank guidelines and Operational Risk /Governance policies related to Mis-selling etc & comply the same.
Effectively and collaboratively identify, escalate, mitigate and resolve overall operational risk, conduct and compliance matters.
Ensure Compliance with Minimum Control Standards on Customer Data Confidentiality
Completion of all mandatory risk and compliance training including e-learning within stated timeframes.
Proactive identification of risks and concerns including escalation to all relevant stakeholders.
Ensure strict adherence to all group standards of AML/CDD guidelines, Compliance procedures and Processes. All the legal, operational and compliance guidelines provided by the bank are adhered to.
