To provide an outstanding level of customer service by assisting and advising on general Pharmacy health & beauty products
Minimum Qualification: Diploma
Experience Level: Mid level
Experience Length: 2 years
Job Description/Requirements
Brief Role Description:
• To provide an outstanding level of customer service by assisting and advising on general Pharmacy health & beauty products
• To support other pharmacy team members in the receipt and preparation of prescriptions and by providing a high level of Patient care.
Key Responsibilities:
• Providing outstanding levels of Patient care
• Receiving and collecting prescriptions following the SOPs as required by the PPB
• Assembling and labeling medicines with the full description of contents etc as laid down in the SOPs
• Maintaining accurate and legal patient records on the dispensary system
• Advising Patients on their medications, taking into consideration relevant drug data sheet information
• Answering general telephone enquires from surgeries, patients and suppliers
• Selling to and advising customers on general medicinal products, complimentary preparations & beauty products
• Knowing when to make a referral to a pharmacist or other healthcare professional
• Carrying out any administration as required such as Medical insurance claims, KPI collection data & end of month prescription paperwork etc.
• Operating the EPOS/Till & payment methods together with maintaining an adequate cash float
• Being an active member of the Pharmacy team that delivers & promotes instore Professional Services.
• Preparing small scale or individual preparation of special ointments or creams and mixtures
• Ordering dispensary stock, checking and accepting deliveries and updating the stock control system.
• Stocking shelves, stock rotation, and date checking
• Ensuring all dispensary areas are clean and tidy
• Undertaking other duties appropriate to the post as agreed with the Store/Shift Manager
Knowledge, Skills, Experience and Qualifications Required:
Essential
• Diploma in Pharmacy
• Committed to CPD
• Proven selling & customer service skills
• Outgoing with a friendly appearance
• Creative and enthusiastic
• Team player with strong communication skills
• Attention to detail
• Strong numeracy and literacy skills
• Able to deal with confidential information and follow set processes
Desirable
• Previous experience of working in a busy retail pharmacy
• Registration with the PPB
• Stock ordering/control systems experience
