Our client is a world-leading provider of health care, expatriate employee benefits, life, accidental, and supplemental health insurance.
They operate in countries across the Americas, Europe, Africa, and the Asia Pacific.
They are looking for a senior Claims supervisor who will be responsible for the Nairobi claim team.
Key Responsibilities
Motivate individuals and team collectively to achieve agreed work output targets covering productivity, turn-around-time, quality, and client & customer satisfaction
Create an environment that encourages and delivers success – you must have the ability to inspire your team whilst developing your team members to the next level
Ensure appropriate performance management action, timely recruitment, and effective succession planning are in place.
Contribute to change and innovation and be proactive in identifying opportunities for improvement within the team and within the Claims and Admin process.
Use data insights to challenge day-to-day operations, and build a continuous improvement mindset
Manage effective capacity plans, keeping oversight of staff-level requirements. Proactively address and escalate any risks.
Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with the Management, including trending and enhancement activities with quantification of operational impacts.
Manage the implementation of new contracts with the support of the Subject matter experts
Develop/maintain proactive business relationships, both internally and externally to ensure a seamless delivery of service.
Be a focal point towards the Client management team, as well as the clients
You interact with the senior management to adapt your processes to meet evolving objectives
Use independent judgment and discretion to review and resolve complex issues.
Contribute to achieving departmental and company-wide goals and business plans.
Skills & Qualifications
Minimum of five years prior Team management experience or relevant experience in OPS.
Experience managing a large team – Financial services or Insurance experience is a plus
Active language knowledge of at least English (additional languages are a plus)
Experience in coaching, managing, developing, and motivating individuals
Proven data analytics skills (advanced Excel, Qlikview, Tableau )
Clear experience in driving a team to achieve excellent customer service results
Experience in leading and implementing change
Excellent interpersonal skills
Negotiation and influencing skills
Action-orientated problem-solving skills / process improvement
Excellent organization, planning, and prioritization skills
Strong communication skills: demonstrating drive and enthusiasm
Demonstrating flexibility and adaptability to change
Result-oriented, able to mobilize the team to achieve key objectives
Accountability – assumes ownership for achieving personal results and collective goals
Customer-oriented
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Senior Claims Supervisor –Insurance) to jobs@corporatestaffing.co.ke on or before Tuesday 20th April 2021.
