To provide the administrative support required in managing the Undergraduate Students
Main Duties and Responsibilities:
Admission
Receive all application forms for prospective students from Admissions office and confirm general requirements are met
Receive applicants on interview days and allocate them for oral interviews.
Enter data of admitted students into AMS.
Orientation and Registration
Assist the Programme Administrators in the material preparation for orientation of students.
Address all issues relating to registration of students.
Check and respond to online requests for registration of students.
Class Management
Assist the Programme Administrator in ensuring smooth running of all classes and provide a weekly report during the first four weeks of each semester or trimester.
Receive and file all class lists weekly.
Monitor class attendance for all full-time students and communicate to the Programme Administrator any consistent absentees.
Debt Collection
Print out the debtors list.
Collect the IDs of the students, sort and return the IDs after retaining the defaulter’s IDs
Send the defaulters’ IDs to the Programme Administrator
Parents Seminars
Dispatch the letters/sms for the Parents’ seminars.
Assist the School Administrators in the material preparation for the Parent’s seminars.
Attend and organize the ushering during the Parent’s seminars.
Course Evaluation
Create the Google form and match course evaluation forms to respective lecturers.
Create a link to the course evaluation form 1st years on the respective e-learning portal for each course at the beginning of each semester.
Monitor the online course evaluation portal and inform the Programme Administrators of the progress
Collate the analysis of the course evaluation.
Customer Service
Timely response to all verbal and online customer queries relating to full-time students.
Attend to all visitors to the School and direct them accordingly.
Respond to all general enquires relating to the school e.g., information on programmes, fees, etc.
Monitor and respond to all online enquiries (bcomadmin@strathmore.edu; bfsadmin@strathmore.edu; bscmadmin@strathmore.edu email, the e-learning portals)
Attend to all external phone calls and direct them accordingly.
Administer and collate the analysis of the customer satisfaction survey each semester.
Records Management
Receive all written correspondence from students, parents, other external parties and deliver accordingly.
Issuance of all forms to students (special exams, appeal, transfer forms, academic leave forms, etc.) and receipt and onward transmission of the same
Receipt and record of all claim forms from lecturers
Reset passwords for students.
Timetabling
Assist the Programme Administrator to assign rooms as per the timetable.
Assist the Programme Administrator in timely resolution of any room conflicts.
Non-academic Student activities
Check the system to confirm that the students have been mentored at least twice a semester; a month after registration and a month before exams and compile a report for the Programme Administrator.
Follow up on the organisation of Student Mentoring and Coaching Seminars.
Check what extracurricular activities the students participate in and compile a report for the administrator.
Any other duties that may be assigned
Job Requirements
The post holder will be required to have and to demonstrate evidence of the following qualifications:
Any bachelor’s degree
No prior experience. Relevant Administrative experience will be an added advantage
