Technical review of changes to any of the MPesa associated services, like MPesa itself, Smartphone, Anti Money Laundering (AML) and the underlying infrastructure.
Minimum Qualification: Bachelor
Experience Level: Mid level
Experience Length: 3 years
Job Description/Requirements
Function: MPesa-IT
Reports to: Pr.Mgr VCI-MPesa Support
Location: Nairobi
Role Purpose: Technical review of changes to any of the MPesa associated services, like MPesa itself, Smartphone, Anti Money Laundering (AML) and the underlying infrastructure. Ensure fulfilment of operational acceptance criteria for changes, minimization of risk and service downtime.
Provide guidance to change initiators and vendors on technical aspects of the changes. Provide technical inputs to architects and delivery teams from an operational perspective.
Support operational teams on technical topics. Technical guidance on Operational Acceptance Testing (OAT).
Key performance indicators :
Smooth running of daily technical review calls for Normal Changes (ITIL)
Minimum service disruption due to technical issues with changes
Minimum operational risk due to changes
High quality of change documentation
Clear and factual feedback to change initiators on issues during review
Feedback to architects and delivery teams on change quality
Support to the L1 team with technical review of minor changes
Support to operational teams on technical topics
Technical guidance to Operational Acceptance Tests (OAT) team
Knowledge and experience
Strong knowledge of high availability application and infrastructure architectures
Subject matter knowledge of mobile payments applications and infrastructure
Technical understanding of mobile telecommunications, mobile payments or similar financial system operations
Operational experience in IT or telecommunication industry, knowledge of industry best practices and experience in technical assessment of complex changes
Geographically distributed service delivery experience and use of remote working communication tools.
Must have technical / professional qualifications:
Essential
Technical SME or architect role with international companies – minimum 3 years
Technical analysis and risk assessment of complex IT changes – 3 years
Strong knowledge of network topologies and technologies
Industry recognized certifications – TOGAF, AWS CSA, Redhat CA, Google PCA etc.
Strong communication and time management skills
Desirable
Mobile Payment or Financial Services Experience
Service Operations Qualification – ITIL
Degree Qualification – STEM
Experience in working in dynamic and high-growth environments
Experience in working with multicultural geographically distributed teams
Budget owned: none
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to the address below. info@techsavanna.technology
