Reporting to the Operations Manager, the Company Chief Trainer will be responsible for creating and implementing training programs for retail employees to teach them effective selling and customer service techniques, and explaining all company protocols.
Responsibilities
Working with HR Department and the Operations Team managers to determine training needs
Working with HR & Operations Department to identify and develop Retail talent and support the ‘Succession Plan’ for the store by training and empowering staff to improve performance
Conducting induction of new employees into the company culture and training them into their roles at the branches.
Leading and managing other training projects as agreed with the Senior Store Manager and the HR and Training Team
Supporting the Store’s Operations and Retail Back Office both in-store and out of store, ensuring that all relevant processes and procedures are communicated and providing feedback where necessary on own observations to line manager
Coaching and mentoring store employees in order to drive their performance and increase their business knowledge within the store
Collaborating with the Store Manager and Operations Manager in enhancing employee capabilities, observing talents and giving feedback on people development opportunities
Conducting monthly full reviews and tracking store trainings to ensure consistency in different areas, targets and deadlines for training and development are met.
Training and developing best practices across the store, supporting store management on the Health and Safety roll out to all employees
Ensuring training plans
and reports are delivered on time.
Qualifications
Bachelor’s Degree in education, business, human resources, information technology, or related field
Certification from talent and training associations a plus
At least two (2) years’ previous experience as a trainer, corporate training specialist, or related position
Proficient in computer skills, Microsoft Office Suite and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy/mission statement/sales goals
Good interpersonal skills and communication with all levels of management
Organized and able to create multiple timelines, budgets, and schedules
Ability to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
How to Apply
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke stating the subject heading “COMPANY CHIEF TRAINER” by 22nd December 2020 clearly indicating their current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees.
The position is filled as soon as a suitable candidate is found.
