The purpose of this position is to provide leadership and guidance to functions that conduct investigations in response to different types of incidents across the Partnership to design, implement, and coordinate a streamlined approach to evaluating allegations, conducting investigations, and distributing reports.
This will include development of aligned protocols for triage and classification of cases, notifications, technical investigative forms, and report distribution across several different functions.
Additionally, this role will serve to lead and establish new Regional, Global, and Executive “Investigation Oversight Committees” which will serve as forums for participating functional leaders to evaluate, coordinate, and provide oversight to all significant investigations conducted in WV.
The Director will work with the appropriate Learning & Development (L&D) Team and functional SMEs to develop and deliver a comprehensive multi-level investigator training programme to include experience tracking of trainees.
The role will also develop cross-functional investigations performance reporting to Senior Leadership and the World Vision Board (WVIB).
Key Responsibilities:
Lead as subject matter expert in developing and maintaining a streamlined and consistent set of investigation tools and protocols that are fit for use by each of the different functional areas (Fraud, Safeguarding, P&C, Traffic Incidents, etc.) in coordination with a working group of SMEs.
Leader and point of contact for line management and leaders across the organisation to escalate concerns or quality improvement requests related to investigations processes.
Provide leadership guidance and quality control to other functions that conduct investigations to ensure that investigations are conducted in a manner that considers the safety and security of all involved.
Establish and ensure Regional Director oversight committees function properly, coordinating together to conduct investigations in line with internal and external best practices.
Resolve, and where needed, escalate concerns or issues to executive leadership.
Review investigation reports across functions and act as a subject matter expert to ensure quality and clarity standards are being maintained across functions.
Monitor and identify opportunities for improvement in the intake and triage phase of new investigations to ensure best practices are being applied and opportunities for improvement are identified.
Provide leadership and management to specialised external investigator(s) on specific engagements when needed.
Lead and perform investigations in high profile/high risk matters as requested by senior leadership.
Develop and deliver a holistic, multi-specialty, training programme for full and part time investigators that is packaged for different skill levels (basic, intermediate, advanced).
Ensure SMEs from each functional area contribute to the training modules and update unique requirements in line with external best practices.
Own and operate a centralized registry of trained investigators that includes a record of training and investigations conducted to start building a ‘pool’ of skilled investigators.
Maintain strong relationships with all key stakeholders, providing overall leadership for WV’s investigation’s capabilities. This includes representing WV to external parties such as donors, regulators, and professional associations.
Remain up-to-date on relevant trends, training, and activities in global compliance, workplace, safeguarding, and fraud and corruption investigations within the humanitarian and development sector.
Establish, communicate, and facilitate the Executive and Global Investigations Oversight Committees and draft and support charters for each group to outline roles and responsibilities for each.
Provide oversight and leadership to Regional Investigation Oversight committee in ensuring that Regional committees are facilitated by an individual with appropriate seniority and/or authorization from the Senior Director Operations (SDO) to ensure oversight and accountability for all investigations in each region.
Ensure that information sharing protocols, triage, and investigations oversight process function smoothly and balance the risk of a potential event with the amount of effort requested from committee members to participate.
In coordination with functional department heads, provide guidance and advice to help develop the capacity of investigators, deepen understanding of their roles and assist with career development when requested.
Develop and deliver regular reporting to Exl and WVIB to provide relevant information on the ‘state’ of investigations capacity and quality across the organization.
Develop templates and a process for regular reporting to Regional Management and other management stakeholders to fulfill Support Office (SO), donor, legal, accountability and/or other individuals who consume data.
Knowledge, Skills and Abilities:
Bachelor’s degree and/or related higher education.
8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation.
Strong analytical, written, and verbal skills.
Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context.
Experience developing and training investigators.
Experience with translating complex technical concepts and simplifying information for mass consumption and usage to a broad international audience.
Experience with translating data into information and analysis that communicates an easily understood concept or message.
Experience engaging and working with a wide-range of senior leadership level stakeholders.
Strong investigative skills that include the ability to act as a lead investigator, to include the interviewing of subjects of complaints and witnesses, collection of potential evidence, and other related investigative skills.
Bachelor’s degree and/or related higher education.
Formal training and/or internationally recognized certification as an investigator in the areas of fraud and/or workplace behavior.
Fluency in English.
Preferred:
Ability to coach staff in collection and handling facts and evidence.
Strong business acumen, strategic thinking, and stakeholder management.
Strong coordination, planning and leadership skills including ability to influence Senior Managers by consistent and clear communication.
Solid communication skills and setting priorities.
