We are seeking a professional with a proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with the Swissport formula, procedure, policies and brand values.
Minimum Qualification: Bachelor
Experience Level: Senior level
Experience Length: 3 years
Job Description/Requirements
Swissport Kenya Limited is recruiting for the position of Duty Manager – Cargo Handling based at Jomo Kenyatta International Airport.
We are seeking a professional with a proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with the Swissport formula, procedure, policies and brand values.
Key Duties and Responsibilities
Plan and deploy resources to ensure that we are collectively successful by producing daily allocations in line with customers and operations requirements.
Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets.
Supervise/control and follow up staff attendance and absences.
Lead the team to ensure we deliver consistently great customer experiences at every touchpoint.
Responsible for the disciplinary process of the team
Support and identify training needs and coordinate with the training department.
Create and maintain a progressive open feedback culture by managing the performance of employees.
Maintain, monitor and report on agreed key performance indicators (KPI’s) using all available tools and systems.
Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
Initiate investigations on irregularities, accidents or complaints as per our standard reporting requirements.
Qualifications
Education: University Degree in Business or related field
Professional Qualifications: Training in Cargo Handling, Logistics and Supply Chain will be an added advantage
Experience: 3 years’ Ground / Cargo Handling experience in People Management
Excellent communication and interpersonal skills
Commercial acumen
Good planner who pays attention to detail and is a team player
Leadership and people management skills
Problem solving and decision making skills
Application letter and CV ONLY clearly indicating position applied for should be forwarded via email: NBO.Recruitment@swissport.com to:
The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501 Nairobi.
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
In case you do not hear from us, please consider your application as unsuccessful.
A valid Police Clearance Certificate is MANDATORY, this should not be dated earlier than February 01, 2021.
Be part of the team that brings Swiss time to African soil!
