Participate in provision of services and activities undertaken at the call centre to ensure proper coverage.
Manage the SLMC social media platforms (Twitter, Instagram, LinkedIn and Facebook).
Create dynamic and engaging text, image and video content across social media platforms highlighting the SLMC products, services and achievements.
Create content that promotes audience interaction, increases audience presence on the SLMC’s website and encourages audience participation.
Use timelines and scheduled content to create a consistent stream of new content while analyzing, managing, and altering schedules where necessary to optimize visits.
Proposes new ideas and concepts for social media content and suggest new ways to attract more professional interest in the SLMC work and development agenda.
Measure web traffic, monitor SEO and user engagement and suggest content optimization.
Analyze and report audience information and demographics and document success of existing social media campaign.
Manage social media communications (online reviews and feedback).
Keep abreast of the latest social media best practices and technologies.
Stay up-to-date with changes in all social platforms ensuring maximum effectiveness.
Schedule
Should be conversant and ready to perform.
Digital Space – 70%
Telesales – 30%
Attributes
Highly adaptable with capacity to perform all contact centre tasks.
Highly proficient skills in social media platform, e-marketing skills an added advantage.
A minimum of a recognized diploma in Marketing, Communications, Media Studies (Degree added advantage).
Preferably two (2) years of practical experience working in social media (e-marketing) with proven success.
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices.
Familiarity with web design and publishing.
Strong communication skills with emphasis on proofreading and grammar excellence.
Good time-management skills and ability to multitask.
Good interpersonal skills.
A team player, a starter with capacity to work under little supervision.
Skills
IT and reporting literacy.
MS Word, excel and power point for reports.
Experience working with websites and various CMS -Content Management Systems.
Knowledge of SEO best practice.
Experience using graphic design tools.
Excellent customer service skills.
Conversant with telesales.
Core Values
Vision driven
Customer focused
Results orientated.
Innovative
People centered.
How to Apply:
Kindly send your CV to
recruitment@sheerlogicltd.com by 9th March 2021 clearly marking the title.
