2 Customer Care Advisor Job Opportunities – Ecosqin Uganda
Job Title: Customer Care Advisors (2 Job Positions)
Organization: Ecosqin Uganda
Duty Station: Kampala
About US:
Ecosqin is East Africa’s first online single vendor beauty platform. With more than 200,000 beauty products listed on our e-commerce platform (www.ecosqin.com), Ecosqin prides itself for offering a far reaching choice of cosmetics; Makeup, Skin Care, Hair care, Fragrance, Bath & Body, and Tools and Accessories for both Women and Men. As the final say regarding everything to do with beauty, Ecosqin goes past simply being the greatest online beauty store. From the best brands around Uganda, we deliver to your doorsteps within the shortest time possible. Ecosqin delivers to Kampala Central business Clients within a maximum of 4 hours from the time of ordering except on Sundays. We deliver to the rest of the Ugandan districts at the cheapest delivery fees ever. Our customers enjoy the best free and quick deliveries.
We appreciate the certainty, quality and beauty with which all of you carries on with your life. We need to be your buddy as you go up against numerous symbols and find your own character and individual style. As your beauty amigo, we make your life a ton less complex by not just furnishing you with master counsel and direction, yet additionally by delivery items appropriate to your doorstep. From Najeera to Nansana, Jinja to Moroto we are here for you.
Job Summary: The Customer Care Advisor will work to provide quality customer service at Ecosqin, while increasing the company’s revenues through increased sales.
Key Duties and Responsibilities:
- You will be in constant communication with clients and correspond with them on a regular basis, through emails, calls and social media messages.
- Help customers with their orders or with any issue they might be having after they’ve ordered a certain item.
- Follow up on the clients and make sure they’re satisfied with their orders and that they’ve had a great customer experience.
- Processing all enquiries in time and give appropriate feedback to customers at the earliest time possible.
- Answering incoming calls and handling all customer queries in a professional manner
- Offering new and related products to potential, new and old customers
- Reminding customers with abandoned carts and performing relevant administrative functions.
- Updating client accounts and giving customer technical support
- Processing customer correspondences
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree in any business related subject or equivalent work experience
- 2-3 years’ experience working in e-commerce industry, warehouse setting, and customer care
- Experience in the area of Logistics, Customer Service, FMCG companies.
- Highly motivated, customer-obsessed, flexible to deal with constantly changing demands to drive improvements on behalf of Ecosqin’s customers in a fast-paced delivery environment.
- Passionate about e-commerce operations and Health & Beauty Industry
- The applicants must also have a typing Speed of 30wpm
- Computer literacy skills in MS Word, Excel and Internet or email.
- Excellent Customer care, communication and interpersonal skills
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
How to Apply:
All candidates who wish to join Ecosqin in the aforementioned capacity should send a Cover letter (1 page), CV (2 Pages) and relevant academic documents all in one pdf file to Human Resources Specialist to jobs@ecosqin.com Please include the job title in the subject line with your Full names. For Example, Customer Care Advisor – Joseph William. Only shortlisted candidates will be contacted.
Deadline: 20th January 2021
NB: Ecosqin is an Equal Opportunity Employer. Female applicants are encouraged to Apply
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