3 Call Centre Staff Job Opportunities – Ministry of Health
Job Title: Call Centre Staff (3 Job Opportunities)
Organization: Ministry of Health
Duty Station: Kampala, Uganda
About US:
The government of Uganda in partnership the Global Fund, PMI/ USAID, Against Malaria Foundation (AMF) and other implementing partners plans to conduct its third Long Lasting Insecticidal Nets Mass Campaign for Universal Coverage (LLINs UCC) in 2020. Approximately 27m Mosquito nets will be distributed country wide. The Campaign is human resource intensive and therefore require additional support to the already existing staff to avoid compromising other routine program activities.
Key Duties and Responsibilities:
- Develop, update and maintain systems, databases and relevant tools to ensure proper function of the Call Centre
- Provide second level support to MoH, DLG, and HF staff for all Queries, Requests and Complaints (QRC’s) in line with Malaria including LLINs
- Provide first level support to General Public for all QRC’s
- Carry out any external communication in all areas of the campaign
- Prepare and submit periodic reports to the data analyst
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in relevant field
- At least three years of related work experience
- Having worked in the time similar arrangement is added advantage
- Speaking more than two local languages and FLUENT in English a MUST
How to Apply:
All candidates should send their applications addressed to the “Permanent Secretary Ministry of health P.O Box 7272, Kampala” and submitted to the Security Registry Room A 002. Application should be accompanied by CV, copies of Academic documents, copy of the NIN number and previous appointment letters.
Deadline: 6th March 2020