5 Field Technician Job Opportunities – Tugende
Job Title: Field Technician (5 Job Vacancies)
Organisation: Tugende
Duty Station: Kampala, Mukono, Iganga, Wobulenzi, Masaka (Specify preferred duty stations), Uganda
Reports to: Branch Coordinator
About US:
Tugende is a for-profit social enterprise based in Uganda. Our mission is providing finance and support to help the self-employed own income generating assets. Our core product is a lease to own model for motorcycle taxi drivers (boda bodas) who own their own motorcycles in 19 months or less with weekly payments similar to what they otherwise pay to rent indefinitely from informal landlords. Ownership significantly increases income, job security and road safety. Tugende currently serves over 6,000 active customers in Uganda through 150+ employees across 7 branches, and 4,500 additional leases have already been fully repaid. With a market for motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is expanding rapidly in our core product. We are also building a platform with our staff, branches, data, systems, and deep knowledge of earners in the informal sector, which will easily enable us to expand into other asset finance and value added services offerings in the near future.
Job Summary: The Field Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be able to work autonomously and responsibly by conducting motorcycle procurement, pre-delivery inspections, delivery coordination, installations, testing, repairs and maintenance of all Tugende motorcycles.
Key Duties and Responsibilities:
- Complete the motorcycle procurement process including but not limited to signing off the pre-delivery inspection notes and managing the inventory.
- Accurately conduct pre-delivery inspection on all received motorcycles and ensure all necessary maintenance are reported before delivery.
- Coordinate delivery of motorcycles (including loading, paying the delivery agents, offloading, monitoring and reporting any damages) from the supplier to Tugende warehouse.
- Accurately capture all new motorcycle details into the system, before disbursement.
- Read and interpret equipment manuals and repair orders / instructions to perform required maintenance and service.
- Manage all installations, repairs, maintenance and testing of motorcycles before disbursement.
- Provide technical, maintenance services and customer support during field visits or dispatches of motorcycles.
- Document, share and make recommendations on status of company assets with relevant members of the operations team based on fieldwork discoveries.
- Produce accurate, timely and detailed service reports to the Branch Coordinator.
- Perform any other technical related duties as may be assigned by the supervisor.
Qualifications, Skills and Experience:
- The applicant for the Tugende Field Technician job placement should preferably hold a diploma in; Electrical / Mechanical / Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognised institution of learning.
- Should have a valid driving / riding licence most preferably class “A”.
- One year of work experience as a mechanic or electrician with a reputable organisation or institute.
- Superb technical skills to diagnose and determine the best technical solutions from non-technical descriptions.
- Good customer service skills to deal sensitively with customers
- Proficiency in 2 or more local languages
- High level of professionalism and integrity
- Ability to work under pressure with minimal supervision
- Ability to interpret & understand technical diagrams and manuals
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks
- Motorcycle riding proficiency with willingness to quickly develop into expert status
- Computer literate with ability to use MS Office and Google Suite.
- Strong problem solving skills
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 18th July 2018
: List of Current Job Vacancies / Opportunities in Uganda