Entry Level Customer Service Jobs – Officer, Transaction Risk at Stanbic Bank
Job Title: Officer, Transaction Risk (Entry Level Jobs)
Organisation: Stanbic Bank
Duty Station: Uganda
Job ID: 23389
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Officer, Transaction Risk will support the Stanbic Bank Masaka branch in the verification, confirmation and processing of bank instruments.
Key Duties and Responsibilities:
- Customer Service:
- Post all funds transfer (i.e. IAT, RTGS, EFTs, cheque deposits and consolidated payments) customer instructions accurately and timely .
- Enter bank cheques and house cheques within agreed turnaround times and in accordance with bank procedures.
- Ensure posted cheques are handed over to the Branch Control Manager .
- Confirm and verify all transactions to be posted by the POD Operator as per laid down procedure
- Refer all transactions above limit to the Branch Control Manager for authorization .
- Record all cheques and handle courier services . Handle non-cash postings as assigned and authorized by line manager .
- Prepare clearing schedules for agent bank cheques and pass them to the POD Operator to capture on POD .
- Balance salary schedules prior to forwarding them to KOPC for processing .
- Receive all cheques (in-house and agent bank cheques) and from other nearby branches and processes for clearing .
- Sign for cheques from the Customer Service Consultants and Tellers for processing .
- Receive and record foreign bank cheques and forward them to the International Business Centre (IBC) as per laid down procedure
- Sales:
- Generate and provide leads to sales staff . Cross sell bank products including but not limited to ATM, New Business On Line, Internet banking and SMS alerts . Identify customers for migration to other service channels.
- Actual performance against set targets
- Risk and Control:
- Recover all manual commissions same day including but not limited to: replacement of ATM cards, RTGS/EFT, consolidated payments, counter cheque leaves and direct credit charges .
- Hand over the day’s report and vouchers to the Branch Control Manager for calling and file them .
- Adhere to Duty of care procedures when handling all transactions (i.e. signature verification and washed cheques) .
- Seek authorization for all transactions from the line manager .
- Timely reconciliation of POD account . Refer exceptional transactions to the line manager for safe custody i.e. RTGS received after cut off time . Attend to audit and risk findings within agreed timelines .
- Refer all unpaid cheques to the Manager Branch Control
- Other:
- Hold front door keys as assigned from time to time
- May be assigned any other duties by the Line manager
Key Performance Indicators:
- Satisfactory customer feedback .
- Zero posting errors
- Satisfactory audit findings .
- Zero revenue leakage .
- 100% error free work
- No security breaches
Qualifications, Skills and Experience:
- The ideal candidate for the Stanbic Bank Officer, Transaction Risk career opportunity should hold a Bachelor’s degree from a recognized university
- Prior experience with cash and cheque handling is desirable
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Onlineby visiting Link below.
Deadline: 12th May 2017