Head of Operations Employment Opportunity – Compuscan
Job Title: Head of Operations
Organization: Compuscan
Duty Station: Kampala, Uganda
Reports to: Managing Director
About Compuscan CRB:
Compuscan CRB is an international credit bureau organisation providing credit risk services to the financial sector in Uganda under license by Bank of Uganda.
Job Summary: The Head of Operations will provide oversight of all the operational aspects of the institution in regard to card creation and delivery
Key Duties and Responsibilities:
- Provide leadership, strategic and operational directions to the Information Integrity Department.
- Drive operational effectiveness and efficiency of processes within the organisation.
- Manage the performance of employees in the Helpdesk, Card creation, Information Intergrity and Tele-support sections of the business processes against financial and non financial operational targets.
- Responsible for formulating personnel activities and commitment. Is involved in operational and strategic management of the divisions under supervisor
- Responsible for control and direction of the activities in Helpdesk, Tele-support Consultants, Information Integrity and Card creation. This may include analysis, monitoring and managing variations from expected service level performance and departmental risk management. Responsible for meeting budgets, cost savings and setting of targets.
Qualifications, Skills and Experience:
- The applicant must preferably hold a Bachelor’s Degree in the Business Administration/Social Sciences/Finance or any other equivalent and relevant qualification from a recognized University.
- Five years of working experience in a senior management position in Industry related areas like banking /credit
- A Masters Degree qualification will be an added advantage
- Self-motivated, and self-starter individual who has ability to work in flexible, unstructured, entrepreneurial and team- based environment;
- Ability to interact effectively at all levels within and without the organization
- Good communication skills
- Conflict Management skills
- Personal Leadership / Ability to self- motivate
- Personal impact
- Prioritizing and multi-tasking ability
- Passion for customer service and maintaining excellent business relationships
- Strong interpersonal skills with the ability to influence different stakeholders;
How to Apply:
All interested and suitably qualified candidates should send their applications and updated CVs (concise and not more than 4 pages) via E-mail only to: careers@compuscan.co.ug and the subject line must be HOPS002.
Deadline: 9th March, 2018
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