Fraud Officer Job Opportunities – M-KOPA Solar Ltd
Job Title: Fraud Officer
Organisation: M-KOPA Solar Ltd
Duty Station: Uganda
Reports to: Junior Credit Manager
About US:
M-KOPA Solar Ltd is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 600,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage. After one or two years of payments, customers own their solar systems outright and can upgrade to more power.
Job Summary: The Fraud Officer will be responsible for investigation of fraudulent cases and overall recovery of devices/fraud in line with M-KOPA fraud policy.
Key Duties and Responsibilities:
- Liaise with the Field Sales Manager to identify fraudulent cases and follow them up.
- Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA Uganda.
- Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud.
- Take lead in the recovery of defaults related to fraud.
- Investigate and recover all missing/stolen/lost devices from Service Centers.
- Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties.
- Investigate and identify cases that are unrecoverable and present them to Junior Credit Manager.
- Prepare and submit regular reports from the field on fraud-related activities and performance to Junior Credit Manager.
Qualifications, Skills and Experience:
- The applicant for the Fraud Officer job placement must hold a Bachelor’s degree in any field of study from a recognized university.
- One year of credit/loan related experience is added advantage.
- Basic legal knowledge on fraud and loan collection regulations.
- Possess the virtue of integrity with strong moral uprightness.
- Excellent communication, analytical, interpersonal and presentation skills.
- Ability to report using change management techniques.
- Self-driven with ability to make decisions in challenging or tough situations.
- Good knowledge and understanding of MS word, Excel &PowerPoint.
- MUST be adaptive with zeal to work in rural- remote areas.
- Innovative and good at multitasking.
- Excellent team work dynamics.
- The successful candidate will be required to pass a criminal background record check and submit references.
Compensation: The position is slated to begin in May with competitive salary commensurate with skills, experience and performance.
How to Apply:
All suitably qualified and interested candidates should send their applications and up -to- date CVs with the subject title “Fraud Officer” to: careersug@m-kopa.com addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Plot 1300-1301, Lubowa. Kampala.
Deadline: 17th April 2018
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