Entry Level IT Jobs – Systems Support Engineer – SolarNow
Job Title: Systems Support Engineer
Organisation: SolarNow
Duty Station: Kampala, Uganda
About US:
SolarNow is a distribution and finance company that sells high quality solar product and appliances to households and businesses in Uganda. The company started in 2011 and has since opened 47 branches throughout Uganda, 12 more branches in Kenya, and employs over 800 people.
Job Summary: The systems support engineer is responsible for functional knowledge of the company’s ICT/ERP system, troubleshooting production system problems, providing second-tier help desk support to staff, and working with team members to resolve identified issues for the company ICT system.
Key Duties and Responsibilities:
- Provide support within the specified applications, such as Sales, Customer Care, Accounting, Credit etc.
- Participate in all activities for implementing and roll-out of new or existing systems and application for user community.
- Involved in post-implementation support and maintenance of the application.
- Define documents and understands existing business processes and procedures and works with users to implement new procedures to maximize efficiency with new or existing systems.
- Involved in testing activities, which can include documenting the test plan writing the test cases/scenarios, executing and running the test cases, documenting and submitting problems to development team for correction.
Qualifications, Skills and Experience:
- The ideal candidate for the SolarNow Systems Support Engineer job placement should preferably hold a Bachelor’s degree in computer science, IT, or any related field.
- One to two years of related work experience.
- Good communication skills.
- Reporting skills using XML, SQL, and Excel.
- Experience with Linux OS.
- Ability to learn and support ERP and other software applications.
How to Apply:
All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail to recruitmentug@solarnow.eu with their updated CVs (no other documents). Please indicate position title as the subject of the Email.
Deadline: 30th April 2018
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