12 Fresher Customer Service Relationship Officer, SME Jobs – Tropical Bank Limited
Job Title: Relationship Officer, SME (12 Fresher Jobs)
Organisation: Tropical Bank Limited
Duty Station: Kampala, Uganda
Reports to: Manager SME
About US:
Tropical Bank Limited was established in 1973 under the name Libyan Arab Uganda Bank for Foreign Trade and Development. Tropical Bank Limited is jointly owned by the Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB) 99.97% of Paid-up Capital. The Bank provides professional and personalized commercial banking services to various sectors of the economy including financial support to Parastatals, Corporates, Small and Medium Enterprises, Individuals, and Non-Governmental Organisations.
Job Summary: The Relationship Officer, SME will identify and mobilize new clients for deposit mobilization and loan disbursements and manage the relationship to mine more business and revenue from the customers in accordance with the banks policy and procedures.
Key Duties and Responsibilities:
- Market the banks products and services by cross selling them to the customers.
- Identify and develop the banks SME business relationships, generate new business lines and new customers to achieve defined sales targets.
- Manage the client relationships to improve customer satisfaction and ensure the bank mines more business and more revenues from the existing customers in line with business objectives.
- Screen all potential SME customers for eligibility by conducting KYC, financial and non-financial analysis, and reviewing and analyzing all SME credit applications for accuracy, completeness and compliance with the banks policies.
- Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
- Participate in the loan approval committee at the branch to ensure disbursement to clients capable of paying and thereby avoid high NPA ratios
- Prepare and forward clients requests for uncleared effects, overdrafts, ensuring that all required documents are acquired and filed in line with the Banks policy.
- Monitor the growth and quality of the SME portfolio and recommend remedial action in line with the banks policy.
- Create and maintain a clientele base for profitable business especially with SME’s within your area of operation, through proactive and consultative customer relationship management in line with the business goals.
- Manage delinquency through monitoring of the PAR and the non-performing loans and recover loans to avoid arrears in line with the business objectives.
- Proactively manage the customer experience by staying in touch with the customer, resolve customer queries and process requests ensuring good turnaround time.
- Prepare daily, weekly and monthly basis, reports for loan recoveries, sales and new accounts opened.
- Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
Qualifications, Skills and Experience:
- The applicant for the Tropical Bank Limited Relationship Officer, SME job placement must have experience is selling and or marketing
- Experience as a Customer Relationship Officer will be an added advantage
- Good understanding of sales management and branch banking business
- Credit risk management
- Liquidity, cash flow and Financial analysis
- Excellent communication skills
- Integrity
- Professionalism
- Analytical skills
- Leadership skills
- Creative and innovative thinking
How to Apply:
If your qualifications and experience match those described above please send a detailed application together with your CV, copies of your academic certificates and transcripts and a cover letter of not more than 2 pages explaining why you consider yourself to be the best suited candidate.
Send to:
Head of Human Resource,
Tropical Bank Limited,
Plot 54 Lugogo Bypass (Rotary Avenue)
P.O. Box 9485, Kampala
Deadline: 9th July 2018 by 5:00pm
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