Fresher Customer Service Reservation & Ticketing Agent Job Opportunities – Qatar Airways (QA)
Job Title: Reservation & Ticketing Agent (Fresher Customer Service Jobs)
Organisation: Qatar Airways (QA)
Duty Station: Entebbe, Uganda
Job Ref: QR17784
About QA:
Qatar Airways has gradually grown to reaching over 120 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Qatar Airways was voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit and it has won the confidence of the travelling public.
With a larger number of passengers and more choice available in the skies today, Qatar Airways is looking to maintain and grow their position in the marketplace with exceptional high-quality service with ever-increasing efficiency. In this highly competitive environment, Qatar Airways has achieved much with our phenomenal route expansion averaging 30% growth year to year and flying one of the most modern fleet of almost 120 aircraft in the skies today. Qatar Airways’ global network currently spans key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America, with scheduled flights operating to and from our hub in Doha, capital of the State of Qatar.
Job Summary: The Reservations & Ticketing Agent will provide full service-oriented professional reservations and ticketing service to all Qatar Airways customers and travel businesses either through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.
Key Duties and Responsibilities:
- The Reservations & Ticketing Agent makes and confirms reservations for passengers
- Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
- Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
- Issue tickets quoting correct fare to reduce passenger complaints and debit notes
- Advise of changes in flight plan or to cancel passenger reservations
- Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
- Initiate and promote QR product to generate the revenue
- Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
- The Reservations & Ticketing Agent will handle Qatar Airways helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
- Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
- Plans route and computes ticket cost, using schedules, rate books and computer
- Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
- Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
Qualifications, Skills and Experience:
- The Qatar Airways Reservations & Ticketing Agent must hold a Diploma or Associate degree or equivalent
- At least two years’ experience in an airline/travel industry.
- You will be service oriented with good interpersonal skills.
- Knowledge in IATA standard reservation/ticketing procedures is required with fair knowledge of world geography and have proven experience with the Amadeus reservation system.
- Excellent interpersonal and communication skills in English along with knowledge of PC-based applications are also required.
How to Apply:
All applicants who wish to join Qatar Airways in the aforementioned capacity are encouraged to apply online by clicking on the link below. You will be required to attach an updated Resume / CV, copy of Passport and copy of highest educational certificate.
Deadline: 8th July 2018
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