Fresher IT Service Desk Officer Oil & Gas Jobs – Uganda National Oil Company Limited (UNOC)
Job Title: IT Service Desk Officer
Organization: Uganda National Oil Company Limited (UNOC)
Duty Station: Kampala, Uganda
Reports to: IT Infrastructure and Security Specialist
About Us:
The Uganda National Oil Company Limited (UNOC) was established under Section 42 of the Petroleum (Exploration, Development and Production) Act 2013 and incorporated under the Company’s Act 2012. It is a limited liability company wholly owned by the Government of Uganda. The overall function of UNOC is; “To handle the State’s Commercial interests in the Oil and Gas industry.”
Job Summary: The IT Service Desk Officer will ensure efficient delivery of it support services to UNOC staff providing first line technical support towards resolution of any IT queries.
Key Duties and Responsibilities:
- Be the concierge for all IT support related calls, providing 1st line support towards successful resolution of the user calls relating to all hardware, software and peripherals, ensuring all calls logged with IT are resolved as per the running Service Level Agreements (SLA).
- Provide service desk management, printer management, conference call management & support desktop and Mobile Device Support.
- Provide IT Asset Management support to the team ensuring an up-to-date asset inventory exists for all IT related assets.
- Assist Project Managers to disseminate and coordinate project tasks as part of IT or UNOC-wide projects ensuring assigned project tasks are delivered to deadline as and when required.
- Keenly monitor and measure services delivered by vendors and third parties to ensure that they are delivering to their respective Service Level Agreements (SLA) and\or underpinning agreements and prepare documentation that would support any service delivery dispute.
- Spearhead the enhancement of the user experience through the creation of guides, self- help and delivering formal and informal training sessions to staff on a one to one or forum basis.
- Actively participate and support the delivery of organisation-wide projects providing IT requirements gathering, testing and implementation support where required.
- Perform any other duties as may be assigned.
Qualifications, Skills and Experience:
- The applicant for the Uganda National Oil Company Limited (UNOC) IT Service Desk Officer job placement must hold a Bachelor’s Degree (Hons) in IT, Computer Science, Computer Engineering, Information Systems or any other relevant degree from a recognized University.
- ITIL Foundation and/or Advanced certification, Microsoft Certified Solutions Expert. (MCSE) certification will be an added advantage.
- At least five years of relevant experience in a similar role in a busy environment, and or similar industry.
- Previous experience in installation, administration and support of Microsoft Windows 10, office 365 and other office applications.
- Excellent general knowledge and experience of all aspects of IS support and service delivery including hardware, software, peripherals, LAN/WAN, Wireless networking, Operating systems, cloud computing, email, corporate printing, telephony and mobile device technologies.
- Networking experience in setting up structured data cabling, setup and administration of Wireless Access networks and Cisco network equipment.
How to Apply:
All suitably qualified and interested candidates are encouraged to send a completed and signed applications form, download here, together with certified copies of academic certificates addressed and submitted in TRIPLICATE to the address below. The applications should be delivered through registered mail and courier will also be received. Applications must include a cover letter, application form and supporting documents.
Address to:
Chief Executive Officer,
Uganda National Oil Company Ltd,
Room C406, 4th Floor Amber House, Plot 29/33 Kampala Road,
P.O. Box 36316, Kampala, Uganda.
Deadline: 17th August 2018 by 17:00 Hrs
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