5 Customer Support Specialist Job Opportunities – Spe Airport Transfer Service (SATS)
Job Title: Customer Support Specialist (5 Job Opportunities)
Organisation: Spe Airport Transfer Service (SATS)
Duty Station: Kampala, Uganda
About US:
Spe Taxi Cab is the reliable airport transfer service in Uganda. We strive to be the best airport transfer service company in the region and currently boast with the biggest numbers of reliable and professional drivers.
Job Summary: The Customer Support Specialist will make it easy and effortless for all SpeTaxi’s users i.e. passengers and drivers to take rides to and from the airports regardless of their locations.
Key Duties and Responsibilities:
- Represent Spe Taxi in the Ugandan market
- Support all Spe Taxi’s users and help them get the most from the riding service
- Create loyal fans by showing them we really care
- Contribute and share ideas to decrease the workload and improve the quality & speed of Spe Taxi’s customer support
- Be a key player in building a support team in a challenging growth environment
Qualifications, Skills and Experience:
- The applicant should hold a relevant qualification
- At least three years of experience in customer service. Experience in supporting an online business is an added advantage
- Exceptional customer support skills
- Be always ready to put customers first, be passionate about helping others
- Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Spe Taxi
- Be a hustler, not stopping after 20 obstacles a day
- Fluency in English and Luganda. Additional local languages fluency is an added advantage
- Ability to go the extra mile
- Be passionate about new technologies and tech savvy
How to Apply:
All suitably qualified and interested candidates are encouraged to send their cover letters (with salary expectations) and updated CVs via email to ugandanjobline@gmail.com with the subject line quoted as “Customer Support Specialist – Spe Taxi .”
NB: Please also kindly include your salary expectation in the cover letter.
Deadline: 17th August 2018
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