Fresher Customer Service Jobs – Clients Services Officer – National Medical Stores (NMS)
Job Title: Clients Services Officer
Organization: National Medical Stores (NMS)
Duty Station: Entebbe, Uganda
Report to: Senior Clients Services Officer
About US:
National Medical Stores is an autonomous Corporation that was established by an Act of Parliament 1993. Our mandate is to procure, store and distribute medicines and other medical supplies to public health facilities in Uganda.
Job Summary: The Clients Services Officer will achieve and maintain customer satisfaction by directing and controlling the processing and fulfillment of customer orders to their full satisfaction.
Key Duties and Responsibilities:
- Tasked with receiving customer orders and initiating order processing in line with set procedures
- Assuring full customer order fulfillment in assigned service area and focus items
- Follow up with internal stakeholders to ensure that service area requirements are fully met as hereunder:
- Ensuring availability and adequacy of the procurement plans for agreed items
- Ensuring that proper analysis of consumption is done for agreed items
- Monitor and evaluate availability, accuracy and adequacy call offs for agreed items
- Prepare monthly reports for service areas
- To identify any risk(s) noted during the course of execution of your duties and formally report to your immediate supervisor
- Suggest and advise SCSO on service improvements
Qualifications, Skills and Experience:
- The applicant for the National Medical Stores (NMS) Clients Services Officer job must hold a Diploma in Pharmacy
- Member of Allied Health Professional Council
- A minimum of two years of working experience in a busy pharmaceutical setting
- Computer literacy skills i.e. proficiency in Ms word, Ms Excel and Power point
How to Apply:
All suitably qualified and interested candidates should send their application letters with updated CVs, copies of the academic documents/ transcripts, documents supporting your work experience, names and contact details of three professional referees addressed and delivered to the Head of Human Resource and Support Services, National Medical Stores (NMS), Plot 4-12, Nsamizi Road, P.O Box 16, Entebbe, Uganda.
Deadline: 25th January 2019
: List of Current Job Vacancies / Opportunities in Uganda