Tour Manager/Tour Consultant – African Pearl Safaris Ltd
Job Title: Tour Manager/Tour Consultant
Organisation: African Pearl Safaris Ltd
Duty Station: Station House, First Floor Room 3, Kampala, Uganda
About US:
African Pearl Safaris was the first company to take tourists to Bwindi for gorilla tracking in 1993. We offer safaris in Uganda & Rwanda
Key Duties and Responsibilities:
- Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
- Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
- Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend conferences to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Reach the revenue and profit targets
- Available, able to respond to any call / email any time of the day /night
- Secure and reserve client’s safari accommodation following the confirmed safari program
- Take responsibility of securing visitors relevant trekking permits in relevant parks following their confirmed program
- Book and reserve in advance all tour activities as per the program confirmed
- Populate the safari departure sheet with tour programs and respective safari days
- Contact safari lodges and hotels for room rates and activity rates for use in safari quotation for a given period
- Research and file relevant information to the reservations department
- Ensure clients file upon confirmation is all set and ready before safari departure
- Ensure custody of relevant permits and other paper works that require advance bookings including their flight tickets
- Have an effective communication link with service suppliers i.e. hotels, safari lodges, car hire companies etc
Qualifications, Skills and Experience:
- The applicant must hold a bachelor’s degree in Tourism/Travel related course
- A minimum of two years of experience working with a Tour or travel agency
- Energetic and patient
- Excellent communication and interpersonal skills, especially when dealing with Guest
- Good organizational skills
- Excellent computer skills
- Vast knowledge about Uganda & Rwanda as a holiday destination
How to Apply:
Please hand deliver your applications and academic credentials to our offices, Station House, First Floor Room 3, Kampala Road.
Deadline: 11th February 2019
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