Business Manager Job Placement – International Medical Group (IMG)
Organisation: International Medical Group (IMG)
Duty Station: Kampala, Uganda
About US:
International Medical Centre (IMC) is the leading primary healthcare provider with a network of walk-in clinics throughout Uganda.
Job Summary: The Business Manager will oversee smooth running of the clinic, ensuring that all departments are managed in line with agreed IMG standards to foster an efficient and effective service delivery system. The quality of care, both clinically and administrative is key consideration for client experience in the clinic.
Key Duties and Responsibilities:
Operations
- Ensure Centre Licensing is up to date.
- Records management for confidentiality and safety.
- Set in place security controls for staff and clients.
- Manage supplies from stores –orders, receipt and accountability.
- Oversee hygiene-cleanliness and aeration.
- Ambience-lighting, wall art and sitting arrangement.
- Care pathways-maintaining sensible order.
- Repairs and remodeling-electric, plumbing and carpentry.
Financial Accountability
- Agree on annual budgets for the Centre with the SMO and Business Manager and ensure to keep within limits
- Oversight on billing process, receipts etc. put up appropriate notices to guide on the processes.
- Reporting on income and expenditure.
HR function
- Participate in planning Recruitment, Interview and Selection of new staff including development or modification of JDs
- Identify training needs and coordinate trainings
- Appropriately manage Rotas to ensure efficiency in service delivery
Performance Management for staff
- Appraise the team on KPIs and minimum standards.
Client Relations
- Proactively promote both internal and external client satisfaction by providing regular updates on systems, care pathways, training and feedback.
- Respond to and managing aspects of client dissatisfaction.
- Perform any other duties as may arise from time to time.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s Degree from a Recognized Institute. BSN, Bsc. in Public Health or its equivalent is an added advantage.
- At least two years’ experience working in a similar position
- Good and demonstrable understanding of IMG philosophy and vision
- Good interpersonal and communication (verbal & written) skills
- Good and demonstrable leadership skills
- Ability to communicate effectively with the team and to apply broader objectives at team level
- Competency in resource budgeting and planning
- Able to work in a high paced environment and under pressure.
- Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
- Excellent Computer literacy especially MS Office, Navision, Quickbooks
- Relevant experience in a medical field will be added advantage
- Confidence, enthusiasm and a friendly approach to work
- The ability to be flexible and work on one’s own initiative
How to Apply:
All candidates should email an application letter, CV including daytime telephone numbers, copies of certificates to the Human Resources Manager at hr@img.co.ug or deliver hardcopies to the HR Office
Deadline: 17th January 2020