Manager IT Business Intelligence Employment Opportunity – Stanbic Bank
Job Title: Manager IT Business Intelligence
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager IT Business Intelligence will be responsible for designing, adapting and managing the reporting aspect of business information to successfully transform data into insight to facilitate decision making. To ensure that reporting processes and frameworks are in line with the group’s strategy and business needs while conforming to broader regulatory/legislative requirements.
Key Duties and Responsibilities:
Drive a fit for purpose business intelligence strategy, framework and process
- Create and drive a business specific reporting strategy and framework that enables and facilitates informed decision making by accurately understanding and translating business strategy and needs into effective reporting processes and solutions. This includes principles, framework, systems, data sets, processes (e.g. governance).
- Identify and adjust priorities for the business unit information and reporting needs. Engage with business unit leadership to understand the business strategy and reporting needs.
- Define all aspects of business unit specific reporting across the business lifecycle, within the overall group information management framework. This includes governance aspects such as access rights to data and dashboards, dashboards content development, data governance, information storage and report distribution mechanisms.
- Define the policy, rules, guiding principles and processes to manage data integrity for data owned by the business unit.
- Negotiate service levels and delivery timelines for the preparation of scheduled and ad hoc reports.
- Provide guidance on and influence data processes and requirements at a group level to ensure that business unit level reporting needs can be met.
- Understand business unit executives’ and other decision makers’ needs and challenge and translate into reporting solutions. Reporting solutions can range from generic to highly customised in order to align with business requirements at strategic, tactical and operational level.
- Drive holistic, integrated reporting at a strategic and tactical level across the business unit and build credibility at business unit executive level by sharing insights and trends.
- Drive efficiency (business unit ownership, cost saving, time savings) by directing the migration of operational and generic reporting requirements to self-help platform.
- Create and implement electronic reporting channels (e.g. dashboards) which have a consistent look and feel which is aligned with Standard Bank brand and data governance requirements.
- Ensure that dashboards and reports (all client interfaces) provide insight and support decision making by presenting information in a clear, easy to use and understand, integrated and accurate manner.
- Be aware of, understand the impact of and ensure integration with interdependent systems, including IT, Finance, Procurement, Customer or other data sources. Where possible, leverage off existing systems and solutions rather than creating new alternatives.
- Ensure relevance and usability by adapting business unit reporting processes and solutions to the different customer needs and levels of maturity while remaining aligned with current group reporting governance.
- Identify future business needs and risks and ensure that data and reporting frameworks and processes are adapted in line with these. Advise the business of emerging trends.
- Identify errors or discrepancies in reporting and data to ensure accurate end reporting. Facilitate the process of identifying and correcting the cause of the discrepancy and where appropriate proactively identifies and manage or caters for system constraints.
Improve and enhance the business insights capability in the business unit
- Review the portfolio of reports, dashboards and decision support tools available in the business unit regularly. Identify areas for improvement. Engage with business stakeholders to assess their changing needs and develop business cases for the changes required.
- Create project plans for large scale changes. Identify stakeholders to facilitate the design and implementation of new or improved reporting processes and content.
- Oversee the testing of new reporting formats and systems by reviewing the business requirements against the developed solutions. Focus on the customer experience and level of insight provided by the solution.
- Support business unit implementation of reporting solutions through leading interventions such as train the trainer, demonstrations, roadshows or one-on-one coaching.
- Monitor, measure and control reporting compliance on an ongoing basis across the supported business area. This includes monitoring access to information and submission dates for statutory or regulatory reports.
- Ensure that a process is in place to validate data on the reporting platform against the various source systems.
- Prioritise the requests for changes / enhancements to ensure system stability as well as customer satisfaction. Oversee the development and release of enhancements.
Provide advice and guidance on business intelligence
- Provide consulting and advisory role to business unit around reporting, balancing customer requirements with reporting realities.
- Act as custodian of data and information for the business unit functions. Support and impact decision making by providing insights using the analytics prepared by the team on a weekly, monthly, quarterly or annual basis.
- Promote the use of reports, analytics, trend analyses and insights through identifying and involving all relevant stakeholders across the business unit.
- Act as first port of call for business unit executives on tactical and strategic reporting needs.
- Grow strategic partnerships between various functions (for example HR for people data, Finance for financial data) and business units to enable holistic and accurate reporting.
- Communicate and enhance understanding of data and reporting processes and solutions across business unit executive and direct reports.
- Promote an understanding of how reporting can support the management of risks across the business.
- Oversee the creation and distribution of reports and business intelligence
- Create a calendar of regular reporting requirements and ensure that the team’s workload is scheduled to deliver the reports on time.
- Oversee the creation and distribution of reports. Check samples of reports prepared in the team for accuracy, formatting and quality of insights provided. Coach team members on improvements required.
- Oversee the preparation of report packs for executive, strategic or management meetings.
- Personally review the quality of the packs before they are submitted.
- Ensure that all statutory, regulatory or governance reports are prepared, authorised and submitted before the deadlines provided.
- Review requests for ad hoc reports and include in the scheduling of the team or direct the requestors to standard reports of they are available. Negotiate the delivery timelines for ad hoc requests.
Lead a small business intelligence team
- Develop a high performing team by embedding the bank’s performance process, regular performance feedback and coaching. Address poor performance.
- Motivate team members and ensure that they receive recognition for work well done.
- Determine development needs of the team and ensure that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed.
- Maintain a succession plan for the team by reviewing the skills of the team at least twice a year and having career conversations with them.
- Interview and recruit new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner.
- Create workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year.
- Create quarterly leave plans to ensure adequate coverage. Approve leave requests and leave sale requests.
- Monitor overtime on a monthly basis. Analyse reasons for overtime and create actions to address the issues.
- Initiate disciplinary processes for team members, when required. Resolve grievances raised by team members, escalating only if unresolved.
- Evaluate requests for new resources (people, budgets and equipment) and motivate to mandate holders for approval.
- Monitor departmental expenditure against approved budgets. Approve purchase orders and invoices within the allocated financial mandate. Escalate out of budget or items higher than the approved mandate to a more senior manager.
- Monitor adherence to departmental service level agreements and address shortcomings.
- Log Risk Incidents as a result of operational errors or fraud in the department. Participate in formal investigations. Ensure that all events are properly analysed and closed out.
- Ensure that the teams understand the compliance requirements in the function. Create actions to address gaps.
- Monitor compliance training attendance on a monthly basis and ensure that teams understand the importance of completing it.
- Contribute to the updates of Business Continuity Management plans for the business area.
- Participate in tests, create corrective actions for gaps identified during testing.
- Ensure that all team members understand control requirements related to physical and systems access control and other information security requirements.
Qualifications, Skills and Experience:
- The ideal applicant for the Stanbic Bank Manager IT Business Intelligence career placement must hold an Honours Business Degree holder from a recognized University
- Data Analytics
- Five to seven years of information Technology experience
- Strong Competence in MS office tools (PowerPoint, Excel, Word)
- Understanding of databases
- Financial and IT Reporting
- Data analysis skills
How to Apply:
All candidates are strongly encouraged to apply online at the link below.
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