2 Senior Product Development Officer Job Vacancies – Tugende
Job Title: Senior Product Development Officer (2 Job Vacancies)
Organisation: Tugende
Duty Station: Selected applicants will be trained at Headquarters, Bukoto Branch, and In-field by Senior PD Officers and the Chief Commercial Officer (CCO) for two (2) months. The job location is Kampala. Uganda
About Tugende:
Tugende is a for-profit social enterprise providing asset and SME finance, leasing, insurance, and financial literacy to new customers, and consumer finance to qualified existing customers.
It was formally established in 2012 in Uganda and is a technology-enabled asset financier of income-generating assets for proven entrepreneurs, using a lease-to-own product to offer an affordable path to ownership of these assets. Tugende empowers customers unable to access formal credit and has financed over 35,000 customers.
About this job: Tugende’s mission is: “Helping people help themselves”. The Tugende Senior PD Officer will be required to work autonomously and responsibly by serving to; manage client vetting and client credit approvals, manage and conduct in-field research, calculate and manage new product payment plans, prepare management reports and presentations and seek new product and service opportunities for Tugende.
Key Duties and Responsibilities: The job holder will be assigned to deliver on the following assignments
- Manage a team of PD Officers and co-conduct in-field market research for new high-potential products and services of the company’s priority sectors and evaluate clients’ needs.
- Write product briefs and make recommendations for further exploration.
- Manage, screen and co-conduct field vetting for potential clients for new pilot products and services.
- Manage the credit process for new products, creating accurate credit analyses, and recommending credit approvals to the CCO.
- Assess and recommend potential product suppliers and service providers for pilot products to the CCO to review.
- For products that will be mainstreamed i.e. post-pilot phase, develop new training materials and manage new product training with PD Officers to responsible Branch Operations staff. Ensure that the Branch Operations staff can sustainably manage new products and services and achieve the company’s annual/quarterly/monthly/weekly targets.
- Responsible for the achievement of annual/quarterly/monthly/ weekly company targets for new products and services.
- Collate and actively seek out new product opportunities across all Branches with PD Officers.
- Help develop proposals to pilot new products and services for the company’s priority sectors.
- Assist with marketing activities to build a pipeline for new products and services.
- Assist with the procurement and distribution of products. Submit timely requisitions and follow up regularly with suppliers.
- Manage a collections portfolio and maintain a PAR30 of below 5% and a PAR15 of below 15% at all times.
Qualifications, Skills and Experience:
Preferred qualifications and experience
- At least a Bachelor’s degree in Business Administration, Project Planning and Management, or Quantitative Economics.
- Experience with PowerPoint, Excel, and Google Suite.
Preferred skills, knowledge & abilities
- Ability to manage multiple responsibilities and prioritize tasks. You’ll be asked to conduct research, analyse clients’ credit profiles, source and distribute products, and manage a collections portfolio.
- A history of taking initiative and exceeding expectations. Results that have proven to go above and beyond what is asked.
- Inquisitive. You must be able to ask questions and dive deeply into a subject, whether it’s to understand a person’s business or ensure a client’s ability to repay the lease.
- Quantitatively and qualitatively analytical, with the ability to simultaneously analyse a client’s cash flow while determining whether they’re providing honest and accurate information.
- Personable and able to create trustworthy relationships with clients and suppliers.
- Strong time management skills. You set priorities and move quickly from one task to the next.
- Strong communication and presentation skills.
- Experience in credit analysis with a financial institution.
- Experience with managing client collections.
- Experience with a Customer Relationship Management (CRM) system.
- Possess a driver’s licence for both motorcycles and cars.
Key Competencies
- Hold values similar to our own: Integrity;- Empathy, Teamwork, Solutions Oriented and Always growing.
- Confidentiality: Able to handle sensitive information professionally and confidentially.
- Positive Attitude: the main mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.
- Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.
- Computer literate with the ability to use MS Office and Google Suite.
- Good customer service skills to deal sensitively with customers
- Proficiency in 2 or more local languages.
- High level of professionalism and integrity.
Benefits
What will you gain?
- Career Trajectory: This is a role with significant leadership potential to grow as the company operations grow. Someone who does this job can be promoted to; Product Development Team Leader, Product Development Coordinator, with a possibility of crossing to other operations functions.
- Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing East Africa’s asset-finance industry by building a sustainable business that ignites financial development. Join this movement!
- Great Team: Tugende has a smart, fun, and growing team of ~478 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as fun parties for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.
- Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.
More About Tugende
Tugende means “let’s go” in Luganda and signifies the company’s mission and what you say on the back of a motorcycle taxi. Tugende has been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of the top 3 financial inclusion start-ups in Africa. We have appeared in The Guardian, BBC, Economist, and elsewhere.
As part of our regional expansion in East Africa, Kenya is now launched! Beyond geographic growth, Tugende’s future will include multiple asset finance products and tools to help Tugende to reach millions of customers without losing high touch personal support.
How to Apply:
All candidates who wish to join Tugende in the aforementioned capacity should apply online at the link below.
Deadline: 31st January 2021
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