Specialist Fraud Management Job Careers – MTN-Uganda
Job Title: Specialist Fraud Management
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Manager RA Fraud Operations
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Analyst, Fraud is a part of the Revenue Assurance (RA) department of MTN and would support Fraud Management reviews and investigations as well as implement Fraud Management related controls in order to proactively identify and minimize revenue exposure. The job also covers performing incident based forensic investigations and preparation of performance dashboards to be used for reporting.
Key Duties and Responsibilities:
- Performing incident- based fraud investigations.
- Coordinate the implementation of corrective actions, preventive controls and recommendations.
- Design, test and implement fraud management controls.
- Validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested for investigation escalation and reporting.
- Resolve escalations as per defined escalation / resolution procedures.
- Support fraud risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc.)
- Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation.
- Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)
Staff Leadership and Management
- Ability to work in a team.
- Responsible for self-learning and development with guidance from the Manager
- Ensure cohesive working with the CoE.
- Accountable for meeting and prioritizing own targets / deadlines.
- Provide information to the Manager on work accomplishments, individual / team challenges.
- Lead team meetings and contribute on specialist / technical areas when required
- Review performance metric dashboards prepared on various performance metrics and provide input to the manager.
Ad hoc and Operational Meeting Ability to work in a team
- Participate and provide inputs in operational meetings as and when required.
- Set up and manage adhoc meetings for day to day operational requirements as and when required
Escalations
- Timely notification of escalations to the Manager and the CoE.
- Propose operational changes and provide associated user impact assessment.
Opco Operational
- Participate and provide inputs in project status meetings.
- Propose operational changes and provide associated user impact assessment.
Performance
- Ensure effective execution of day to day operations at the CoE and at the Opco and resolve operational issues.
- Improve productivity and quality through leading practice initiatives.
Reporting
- Provide inputs to the Manager, as required relating to progress made within the subdivision and in accordance with the measurement metrics set by the organization.
- Improve productivity and quality through leading practice initiatives.
Design, test and implement controls
- Test controls in pilot Opco using test environment system (for new control designs only).
- Execute controls based on defined activity calendar and control design (as part of day to day operations).
Assist in performing incident based forensic investigations
- Prepare and publish Opco reports / dashboard as per the agreed frequency and format for regular forensic checks.
- Assist in preparation of incident-based fraud reports.
- Identify fraud indicators based on defined analysis and checkpoints to identify hidden trends and patterns requiring detailed forensic investigations.
- Perform initial diagnosis for deviations noted, wherever in excess of set threshold limits
- Assist Fraud and RA Managers with respect to investigation support – validating evidence, documenting evidence, performing analysis as-asked, providing information as-requested.
- Assists in performance of day to day fraud management operations.
- Assist in periodic gross revenue risk assessment to establish Fraud Assessment plan for the period (activity calendar, frequency, criticality of reconciliations etc.)
- Apply MTN Methodology for quantification of fraud scenarios and provide initial report to Fraud Manager for review and validation.
- Coordinate with BRM on any specific incident based forensic requirements.
- Comply with communication and confidentiality protocols for fraud related information.
Design, test and implement controls
- Test controls in pilot Opco using test environment system (for new control designs only).
- Execute controls based on defined activity calendar and control design (as part of day to day operations).
Coordinate the implementation of corrective actions and preventive controls recommendations
- Provide consultation to respective process owners for managing corrective actions.
- Apply MTN methodology for determining final quantification of loss / exposure due to fraud.
Qualifications, Skills and Experience:
- The applicant for the MTN-Uganda Specialist Fraud Management job placement must hold a Bachelor’s degree in Computer, Telecom Engineering, Statistics, Finance and / or relevant field.
- CFE, CISA, Forensic investigation GAAP (Generally Accepted Accounting Principles), IFRS (International Financial Reporting Standards) are an added advantage.
- Two to four years of work experience in Fraud Investigation, Risk Management and Audit.
- Experience in continuous improvement through the implementation of best practices (Fraud Investigation).
- Experience in Fraud Investigation leading practices and trends.
Competencies:
- Audit
- Fraud investigation
- Ambiguity in the workplace
- Complexity within the workplace
- Conflict management
- ERP (Oracle preferred)
- GAAP (Generally Accepted Accounting Principles)
Skills
- Analytical Communication
- Continuous improvement
- Data interpretation
- Forecasting Presentation
Behavioral Qualities
- Accountable
- Adaptable
- Agile
- Communication
How to Apply:
All candidates should apply online at the link below.
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