Back Office Supervisor Job Careers – Absa Group Limited (formerly Barclays Bank UK)
Job Title: Back Office Supervisor
Organization: Absa Group Limited (formerly Barclays Bank UK)
Duty Station: Kampala, Uganda
About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
Job Summary: The Back Office Supervisor will primarily deliver support services in order to resolve complaints within the SLA framework in order to mitigate organisational reputational and financial risk through the execution of predefined objectives as per agreed standard operating procedures.
Key Duties and Responsibilities:
- Complaints Resolution support: Log all complaints on customer care process system, accurately and communicate the reference number allocated by CCP to the customer via the preferred method of communication. Provide resolution to customer via preference; ensure proactive action is taken to enhance positive experiences.
- Create Operational Risk Management support: Assist relevant personnel and business areas with optimal positioning of Operational Risk within the business by creating awareness and understanding of operational risk by means of regular Operational risk trend reporting.
- Operational risk reporting: Collate Operational Risk Reporting for the BU, ensuring that all reports are compiled and forwarded, when required. Compile various Operational Risk reports as and when required by Group Operational Risk, and implement and maintain management information systems to aid reporting
- Reporting for various Committees: Collate relevant reports and papers to committees. Where required, provide ad-hoc reports to senior management
Qualifications, Skills and Experience:
- The ideal candidate for the ABSA Group Back Office Supervisor job should hold relevant qualifications
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Deadline: 22nd March 2021
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