Hardware Technician Jobs – Uganda National Examinations Board (UNEB)
Job Title: Hardware Technician
Organisation: Uganda National Examinations Board (UNEB)
Duty Station: Kampala, Uganda
Reports to: Sen. Systems Admin & Business Continuity
About US:
The Uganda National Examinations Board (UNEB) is a body corporate established under Cap.137 Laws of Uganda. Its Vision is “A Recognized Centre of Globally Competitive Educational Assessment and Certification” and its mission is “Conduct Valid, Reliable, Equitable and Quality Assessment of Learners’ Achievement in a Professional and Innovative Manner and Award Internationally Recognized Certificates”.
Job Summary: The Hardware Technician (Re-advertised) will maintain the UNEB IT and Network Hardware Infrastructure per best industry practice and following the UNEB ICT Strategy.
Key Duties and Responsibilities:
- Carrying out actual timely repairs of, out of warranty faulty IT Hardware – High-End products and Server O/S faults and attending to emergency IT Equipment repair calls in the field Stations.
- Supervising and/or carrying out Installation and/or Upgrade of IT Hardware, installation, upgrade, and/or extension of various UNEB LANs as per user requirements and IEEE standards.
- Maintaining a database of problems and solutions to various IT Hardware problems as per sections requirements
- Verifying and installing new Computer Equipment upon acquisition and supervising the identification of obsolete and irreparable IT Hardware machines for boarding off.
- Providing Network User Support through troubleshooting and rectification of failed Network Hardware and Infrastructure.
- Installing IT Hardware and installation, and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
- Testing and verifying, in liaison with outsourced Preventive Maintenance (PM) teams, that PM of IT Equipment at UNEB stations is performed in line with agreed service standards.
- Responding to emergency service calls and carrying out minor repairs of PC O/S faults and applications in the field stations.
- Keeping a record of IT Equipment serviced both in the field and workshop and generating periodic management reports per agreed section service regulations.
Key Performance Indicators:
- Timely repairs of, out of warranty faulty IT Hardware made and emergency IT Equipment repair calls in the field Stations attended to.
- A database of problems and solutions to various IT Hardware problems developed and maintained
- All new Computer Equipment verified and Installed upon acquisition, identification of obsolete and irreparable IT Hardware machines for boarding off supervised
- IT Hardware installed and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
- Outsourced Preventive Maintenance (PM) teams, tested and verified performed in line with agreed service standards.
- IT Equipment serviced and recorded both in the field and workshop and generate periodic management reports per agreed section service regulations.
Qualifications, Skills and Experience:
- The applicant must hold a bachelor’s degree in computer science, computer engineering
OR
- A higher diploma in Information Technology or Computer science with six years or more of experience in the maintenance of IT Hardware and Network infrastructure in a large corporate environment
- A relevant Professional certification such as CISCO, MCSE, or equivalent.
- A postgraduate qualification in computer science, computer engineering, or equivalent will be an added advantage.
- A minimum of three years of experience in the maintenance of IT hardware and network infrastructure in a large corporate environment
- Customer focused and sensitive to high-quality services.
- Ability to work in a high-stress environment
- Fast problem-solving skills.
- Working knowledge of Operating systems such as Windows 2000 Server, Windows XP, Novell Netware, and working with the TCP/IP protocol.
- High degree of integrity and confidentiality.
How to Apply:
All suitably qualified candidates should submit their applications with detailed CVs, copies of academic transcripts and certificates, telephone contacts and addresses of at least three referees in hard copies, delivered to the address below OR submit in soft form at careers@uneb.ac.ug
The Executive Director
Uganda National Examinations Board
Plot 35 Martyrs way – Ntinda
P O Box 7066 – KAMPALA. Uganda
Deadline: 4th November 2022
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