Assistant Operations Manager Job Placement – Opportunity Bank
Job Title: Assistant Operations Manager
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: Operations Manager
About US:
Opportunity Bank Uganda Ltd (OBUL) is a member of Opportunity International, a global microfinance institution that provides access to financial services in 27 Countries globally serving over 2 Million customers with Savings, Credit and other transformational services aimed at transforming the lives of low income earners.
Key Duties and Responsibilities:
- Systems rights and administration: Management and control of all system rights, including periodical Rights reviews and implementation.
- Training and development: Responsible for carrying out all trainings of Operations staff in policies, processes, procedures and products and services offered by the bank in liaison with the training department.
- Reconciliation of Accounts:
- Responsible for monitoring and tracking all accounts used by Operations to make sure that the balances on them are accurate and help the branches resolve all inconsistences and differences on the GLs.
- Product/service development in the different systems. This includes working with product pre and post testing in the systems to ensure conformity to the desired results.
- Reporting and submission of required reports to the regulator and any other stakeholder.
- General system authorizations including RTGs and EFT processing before handing over to finance.
- Deputizing in the absence of the Operations Manager.
- Perform any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in any of the numerate business related subjects from a reputable university
- Five years of overall relevant working experience preferable in banking Operations.
- Banking Operations Management Experience
- Practical management experience in managing and supervising branch operations
- Practical experience in setting and implementation of operations, risk management policies, practices, procedures and guidelines
Banking Compliance Regulations and Legal Legislation
- Extensive knowledge of the micro finance and banking industry including micro and macro environmental factors and trends, micro finance products and poverty eradication strategies
- Broad knowledge of related statutory banking compliance regulations, banking laws, business law, local employment and labour laws, internal operational policies and procedures, and transformation, lending, and banking products and services
- Ability to build and maintain positive relationships with all stakeholders and regulatory bodies
Planning and Performance Management
- Experience in department planning, implementation, monitoring and control processes, specifically in the areas of banking Operations, outreach, sustainability, transformation and banking product performance
- Ability to plan, co-ordinate and monitor own work plan and for the direct reports
- Ability to assess achievement against performance targets for direct reports, taking corrective action and rewarding employees as appropriate
- Excellent organization, delegation, performance management, administration, and time management skills
Reporting and Communication Skills
- Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and employees
- Ability to meet reporting expectations of the Operations Manager
Interpersonal and People Management Skills
- Strong team building skills and experience with the ability to enthuse, inspire, develop and motivate employees
- Ability to supervise, train and foster the development of a Team, providing feedback, support and encouragement
- Strong relationship building and diplomatic interpersonal skills with individuals and teams as a whole
- Has a positive “can do” mentality and has the ability to exploit all available resources to accomplish objectives
- Ability to motivate others by personal role modelling, professional credibility, and trust
- Ability to handle difficult people and tense situations with diplomacy and tact; spot potential conflict, bring disagreements into the open, encourage debate and open discussion and orchestrate win-win situations
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
- Disposition to share knowledge fully and willingly with other employees in the interest of the company
- Strong analytical, influencing and negotiation skills
- Assertive, has initiative and personal drive
Personal skills and abilities
- Interpersonal skills
- Excellent Supervisory skills.
- Numerical and mathematical skills
- Oral and written communication skills
- Excellent organization, time, work and self – management skills.
- Ability to handle difficult clients and tense situations with diplomacy and tact.
- Knowledge of the local language is an added advantage
How to Apply:
All suitably qualified and interested candidates should send their signed application letters together with their resume addressed to;
The Human Resource Manager
Opportunity Bank Uganda
P.O. Box 33513
Plot 1259, Old Kiira Road,
Kampala. Uganda
Deadline: 29th March 2018
: List of Current Job Vacancies / Opportunities in Uganda
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